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About the Role

As the Director, Consumer Insights, you will create the shared source of truth about our customers to drive decisions about future growth in core products and new ventures. You will collaborate with analytics and research teams across Dow Jones to harmonize metrics, align on a shared view of the customer, and drive insights-led decision making at the senior leadership level. This role focuses on pulling together disparate measurements, research, data, and analysis from across the Dow Jones consumer group to tell coherent stories about customers that inform decision making.

Responsibilities

Develop a deep familiarity with all of the data and research sources across Dow Jones, identifying gaps and limitations.
Use those sources to create a unified, coherent understanding of our customers that is digestible and actionable at an executive level.
Work across marketing, product, tech, editorial, and finance to align metrics and derive insights that unlock growth.
Translate insights into recommendations on roadmap, pricing, and retention.
Track AI, platform, and consumer behavior shifts and feed signal into strategy.

Requirements

12+ years of consumer-focused experience in strategy and operations or strategic insights roles.
Experience at a top-tier consulting firm and/or a high-performing internal corporate strategy or insights team is preferred.
A proven ability to influence senior stakeholders and navigate complex organizations.
Proficiency with data tools and architecture.
Fluency with AI and ideas about how to use it for synthesis and research.
Experience deploying AI tools across an analytics or strategy function is a plus.
A deep interest in the future of media and content businesses and ideas about how to navigate it.
The willingness to work in our Midtown Manhattan office at least 3 days each week.
Media, content, and/or subscription experience is a plus.

Skills

Ability to analyze qualitative and quantitative data to derive insights.
Ability to navigate, unpack, and understand different metrics, definitions, and points of view.
Collaborative and adept at driving to consensus across functions.
Relentlessly curious.
A consumer of media and news with a point of view about the future of the content and data business.
A data-driven storyteller who knows how to use analytics and insights to drive to decisions.
Entrepreneurial: able to put a strategy into action.
Ability to frame a question, structure an answer, and write an executive-level memo or build a deck.

Location

Midtown Manhattan

Work Type

On-site (3 days/week)
Hybrid

Experience Level

Director

Salary/Compensations

$180,000 - $205,000

Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

About the Company

Dow Jones - Consumer
Business Area: Dow Jones - Consumer
Job Category: General Management
Union Status: Non-Union role

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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