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About the Role
We are a consumer protection law firm seeking a full-time Legal Customer Service Representative to support our attorneys and office staff. This role involves responding to client concerns, working with collections agencies, and managing documentation. The ideal candidate is an organized, proactive multi-tasker who thrives in a high-energy, team-oriented environment.
Responsibilities
- Respond to client concerns via phone using Salesforce CRM software.
- Work with collections agencies via phone to obtain documentation of settlements.
- Review documents from clients and collections agencies to ensure they meet specific criteria.
- Upload documents to the firm's system.
- Perform other ad hoc tasks as needed.
- Engage in heavy client-facing interaction within a call center structure.
Requirements
- Must be located within the Eastern Time Zone.
- Minimum of 1-2 years of office support experience.
- Must be computer literate and able to learn case management software.
- Must possess the highest ethical standards and professional integrity.
- Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.
Skills
- Salesforce CRM software
- Organizational skills
- Time-management skills
- Interpersonal skills
- Communication skills
- Spanish fluency (a plus)
- Salesforce experience (a plus)
Location
- Remote
- New York Office
Work Type
- Full Time
- Remote
Experience Level
- 1-2 years office support experience
Salary/Compensations
- $23.00 / hour
Benefits
- Competitive compensation commensurate with expertise and previous experience
- Training & Guidance
- Medical, Dental & Vision Benefits
- 401K Benefits with Employer Match
- Paid Time Off (PTO)
About the Company
- Consumer protection law firm located in the Financial District of New York City.
- Provides representation to consumers harassed or deceived by creditors and debt collectors.
- Growing firm offering opportunities for career development in a varied and challenging practice.
- Focuses on professionalism and growth.
- Offers an incredible team of smart and supportive people.