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About the Role

Waymo Operations is seeking a partner-focused individual to champion operational integration and expansion, lead structured governance, drive performance, manage overall operational engagement, ensure regulatory and operational compliance, resolve complex operational challenges, and promote partner-centric solutions.

Responsibilities

• Serve as the primary advocate for the partner, facilitating two-way feedback loops to identify internal bottlenecks and streamline partner processes across cross-functional teams.
• Establish and manage Monthly and Quarterly Business Reviews (MBRs/QBRs) to track key performance indicators and evaluate relationship health.
• Develop strategic partner roadmaps.
• Deliver data-driven feedback and advise on corrective action plans or improvement strategies when service levels fall below established standards.
• Act as the central communication bridge for the partnership, proactively flagging contractual risks to the Partnerships team.
• Ensure unwavering alignment with internal expectations.
• Guide partners through initial business setup and ongoing steady-state operations to ensure adherence to global standards.
• Bridge the gap between partners and internal teams to facilitate clear communication and provide timely resolution for high-level escalations.
• Regularly collect feedback and advocate for the partner’s perspective to drive continuous improvement and ensure the sustained, long-term success of the partnership.

Requirements

• 6-8+ years of experience in partner operations, customer success, or account management within a high-growth technology environment.
• Proven track record of managing complex partner-facing programs and leading structured governance cadences.
• Excellent communication and executive presence skills necessary to engage, influence, and align with C-suite and senior leadership at external partner organizations.
• Strong analytical proficiency with the ability to synthesize performance data into actionable feedback and long-term strategic roadmaps.
• Self-directed problem solver capable of identifying internal bottlenecks and advocating for partner-centric solutions across cross-functional teams.

Skills

• Lean
• Six Sigma
• Process Improvement Methodologies
• Key Performance Indicators (KPIs)
• Service Level Agreements (SLAs)
• Strategic Planning
• Modeling
• Spreadsheet Modeling

Location

• US

Work Type

• Hybrid
• Full-time

Experience Level

• 6-8+ years

Salary/Compensations

• $159,000—$196,000 USD

Benefits

• Discretionary annual bonus program
• Equity incentive plan
• Generous Company benefits program

About the Company

• Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
• Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes.
• The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
• The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
• Waymo Operations exists to deliver the Waymo Driver to the world.
• We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
• From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
• At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.
• We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.