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About the Role
This role focuses on managing the interface between operational teams and projects impacting service delivery within the station environment, ensuring customer, safety, and operational requirements are met throughout the project lifecycle.
Responsibilities
- Manage the interface between operational teams and projects impacting service delivery within the station environment.
- Ensure customer, safety, and operational requirements are identified, documented, and incorporated into project planning and delivery.
- Provide operational expertise to project teams, Customer Area Managers, and key stakeholders.
- Represent operational interests in project meetings, governance forums, and risk workshops.
- Build and maintain strong stakeholder relationships.
- Proactively manage the impact of projects on customers and frontline operations.
- Support successful project delivery through effective communication, consultation, and issue resolution.
- Minimize disruption and help maintain a positive customer experience.
Requirements
- Senior project manager/program manager with significant experience working alongside customer readiness teams in a multi-disciplined, complex operational environment (e.g., rail or construction).
- Strategic and collaborative leader capable of navigating complex organizational environments.
- Proven ability to build strong stakeholder relationships and influence outcomes across multiple teams and leadership levels.
- Demonstrated experience in project management methodologies.
- Experience leading hybrid teams.
- Experience delivering high-quality outcomes in a fast-paced and evolving environment.
- Strong governance, reporting, and portfolio management expertise.
- Ability to provide strategic advice and support evidence-based decision-making.
Skills
- Project management methodologies
- Stakeholder relationship management
- Communication
- Consultation
- Issue resolution
- Governance
- Reporting
- Portfolio management
- Strategic advice
- Evidence-based decision-making
Location
- Haymarket
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- Relevant tertiary qualifications and/or significant equivalent professional experience
Benefits
- Flexible work options may be available
About the Company
- Transport for NSW provides a safe, integrated, and efficient transport system, connecting people, communities, and industry.
- Sydney Trains' rail services keep Sydney moving by putting customers at the centre of everything.
- Sydney Trains works with local communities to deliver safe, timely, and efficient rail services 24/7.
- Sydney Trains' trains and network are evolving to meet customer needs and integrate technological innovations for a smarter, more sustainable network.
Equal Opportunity
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.