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About the Role
This leadership role is instrumental in driving the banking transformation at the Reserve Bank of Australia (RBA). You will shape the strategic direction of the BA practice and enhance capabilities that directly impact customer, industry, and enterprise objectives, while leading a high-performing team of business analysts.
Responsibilities
- Lead and grow a high-performing Business Analysis Practice, managing a team of business and technical BAs across multiple delivery streams.
- Define and execute the strategic direction, vision, and roadmap for the Business Analysis Practice, ensuring alignment with portfolio and organisational objectives.
- Drive the uplift of business analysis capability and adoption of best practices, including the exploration and use of AI to enhance practices.
- Foster an open, inclusive, and collaborative culture that promotes engagement, innovation, continuous learning, and professional growth.
- Partner closely with project managers and business stakeholders to ensure effective allocation and utilisation of Business Analysis resources.
- Collaborate with the enterprise BA community to embed consistent standards across the organisation.
- Collaborate closely with customers, industry groups, and business stakeholders for requirements elicitation and management.
- Balance competing priorities and proactively manage resource planning across multiple initiatives, ensuring the right capability is deployed to the right work.
- Establish and monitor practice standards, methodologies, frameworks, tools, templates, and quality measures to drive consistent, high-quality outcomes.
- Champion continuous improvement initiatives, leveraging lessons learned, metrics, and feedback to enhance team performance and delivery effectiveness.
- Provide leadership and guidance to Business Analysts working within both Agile and Waterfall delivery environments.
- Build and maintain strong relationships with stakeholders at all levels, influencing decision-making and driving alignment across teams.
Requirements
- Proven experience leading and managing a Business Analysis practice or chapter, building high-performing teams and fostering a culture of growth, engagement, and delivery excellence.
- Strong track record of developing and uplifting BA capability through coaching, mentoring, performance management, and structured development programs.
- Demonstrated success in setting and executing strategic direction, operating models, frameworks, and best practices that align with organisational objectives.
- Deep expertise in business analysis disciplines, methodologies, techniques, tools, and contemporary industry practices, with the ability to embed consistent standards across an organisation.
- Extensive experience working across both Agile and Waterfall delivery environments, including strong collaboration with Product Owners, Scrum Masters, and cross-functional teams.
- Proven ability to influence outcomes, negotiate priorities, and manage stakeholder expectations across complex internal and external environments.
- Exceptional communication, facilitation, presentation, and stakeholder engagement skills, with experience partnering effectively with customers, business users, and industry groups to manage requirements and deliver business value.
- Experience in resource allocation, workforce planning, and capacity management across multiple concurrent initiatives.
- Strong knowledge of requirements management, process modelling, backlog management, and the use of AI and automation tools to enhance BA practices.
- A demonstrated commitment to continuous improvement, innovation, operational excellence, and driving positive organisational outcomes.
Skills
- Business Analysis
- Agile methodologies
- Waterfall methodologies
- AI
- Automation tools
- Requirements elicitation
- Requirements management
- Process modelling
- Backlog management
- Stakeholder engagement
- Resource allocation
- Workforce planning
- Capacity management
- Coaching
- Mentoring
- Performance management
Location
- Australia
Work Type
- Full-time
Experience Level
- Experienced BA Practice Manager
Education Level
- Relevant tertiary qualifications or equivalent experience
- Relevant certifications (e.g. IIBA, CBAP, PMP, Agile) highly desirable
Benefits
- Development and career opportunities
- Collaborative environment
- Support for growth
- Wellbeing support
- Flexibility
About the Company
- The RBA's Banking Department (BK) provides a range of banking services to Australian Government departments, agencies, overseas central banks, and official institutions.
- BK provides customers access to high-quality, cost-effective, and secure systems to collect, pay, and manage government funds.
- This role sits in the Change Delivery function of the department, which owns the delivery, governance, and frameworks for key customer-oriented change.
- The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
- We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
- Our people, values, and culture play a critical role in achieving our objectives.
- We strive to be Open & Dynamic, considering and incorporating different perspectives, working across teams, and being transparent with each other.
- We deliver quality together effectively and focus on outcomes by prioritising, testing, learning, and refining as we go.
- Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
- We encourage intelligent inquiry and treat one another with respect while promoting the public interest through our efforts.
Equal Opportunity
- The Reserve Bank of Australia is committed to equity, diversity, and inclusion through key initiatives.
- We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, those living with a disability, and from the LGBTQ+ community.
- We are committed to making the recruitment process fair and equitable for all our candidates.