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About the Role

Peloton is seeking an experienced Lead Product Manager to define and execute the future of commercial software and digital experiences for operators, including gym owners, hotels, universities, and residential fitness facility managers. This role involves driving product strategy and lifecycle for experiences that monitor, manage, and customize equipment and software, aiming to improve operator NPS and the quality of operator tools. The Lead PM will bridge strategy and execution, tackling complex problems and balancing user experience with business outcomes, reporting to a Director of Product Management and collaborating with cross-functional teams.

Responsibilities

Be a thought leader for the commercial software domain.
Develop and execute a comprehensive product strategy, owning core metrics like operator NPS, 0-90 day issue rate, and customer support cost reduction.
Partner with Customer Support, Service & Installation, Engineering, Hardware, Research, Analytics & Design to deliver holistic user experiences.
Drive organizational alignment and communicate strategic decisions to cross-functional partners.
Analyze user data, research, testing, and competitive landscapes to identify opportunities and define success metrics.
Manage the full product lifecycle from concept to launch, translating needs into requirements and success criteria.
Leverage AI for rapid experimentation and efficiency, including building and testing prototypes.
Empower the team to deliver smart software solutions, balancing innovation with long-term scale.

Requirements

6+ years of Product Management experience.
At least 2 years building commercial and/or B2B software experiences.
Self-starter capable of developing creative solutions to complex, ambiguous problems.
Experience building and iterating prototypes and engaging directly with customers.
Strong quantitative, analytical, and problem-solving skills, with proven experience using data to inform product decisions.
Exceptional communication and stakeholder management skills.
Demonstrated ability to work autonomously and lead initiatives in a collaborative environment.
Highly collaborative, open to feedback, with strong attention to detail and a bias for action.

Skills

Product Strategy
Product Lifecycle Management
User Experience (UX)
Data Analysis
Stakeholder Management
Prototyping
AI
Commercial Software
B2B Software

Location

New York City

Work Type

Hybrid

Experience Level

Lead
6+ years of Product Management experience
2+ years building commercial and/or B2B software experiences

Salary/Compensations

$215,029—$265,202 USD

Benefits

Annual equity awards
Employee Stock Purchase Plan
Medical, dental and vision insurance
Generous paid time off policy
Short-term and long-term disability
Access to mental health services
401k
Tuition reimbursement
Student loan paydown plans
Fertility and adoption support
Up to 18 weeks of paid parental leave
Child care and family care discounts
Free access to Peloton Digital App
Apparel and product discounts
Commuter benefits
Citi Bike Discount
Pet insurance

About the Company

Peloton provides Members with expert instruction and world-class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey.
At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content.
Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.
For more information, visit www.onepeloton.com.

Equal Opportunity

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.
This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.