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About the Role

Our Guest Experience Experts are empowered to move about their space and do what needs to be done, guiding guests through their entire stay and transforming every interaction into a memorable experience. This role requires creating a safe and comfortable work environment, adhering to company policies, managing company assets, and maintaining high-quality standards. The position involves active engagement with guests and operational tasks, including handling items up to 10 pounds.

Responsibilities

Provide guests with a memorable and unique stay experience.
Support guests throughout their stay and exceed expectations.
Handle operational needs, guest requests, and complete reports.
Share local area highlights with guests.
Ensure a safe and comfortable work environment.
Adhere to company policies and procedures.
Properly manage confidential information and company assets.
Maintain high-quality standards.
Maintain a professional appearance and communication style.
Move around the space and take a hands-on approach to work.
Handle objects weighing less than or equal to 10 pounds without assistance.
Deliver the "Gold Standards" of The Ritz-Carlton graciously and thoughtfully.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to stand, sit, or walk for an extended time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Skills

Guest service
Communication
Problem-solving
Teamwork
Adaptability

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level

Education Level

High school diploma or G.E.D. equivalent

About the Company

Marriott International is dedicated to being an equal opportunity employer.
The Ritz-Carlton Ladies and Gentlemen create exceptional experiences that last a lifetime.
We attract top hospitality professionals who curate lifelong memories.
We believe in empowering our associates to be creative, thoughtful, and compassionate.
We set the standard for rare and special luxury service worldwide.
We pride ourselves on delivering excellence in guest care and comfort.
The Gold Standards are the foundation of The Ritz-Carlton.
Our culture drives success and has earned us a reputation as a global brand leader in luxury hospitality.
We offer the chance to be proud of the work you do and who you work with.
Joining The Ritz-Carlton means joining a portfolio of brands with Marriott International.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.