Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The role of SVP, Client Management serves as the leader across a major client in the pharmaceutical vertical, creating a comprehensive process, operational excellence and managerial oversight to deliver best-in-class creator branded content for all brands within the client’s portfolio. As a senior leader, the SVP Client Management lead oversees the client management team and reports to the client portfolio lead. The client management team is responsible for collaborating to build strong agency leadership and client relationships resulting in growth through campaign success, innovation, and development of opportunistic ideas. The SVP, Client Management lead will partner with Influential department leads and Influential internal sales team to unlock opportunities with the client. Strong leadership skills in motivating a diverse, fast moving team is imperative. Extreme attention to detail, clear understanding of Influential’s commercial models and ability to navigate Publicis, its leaders and ways of working are critical to success. Juggling multiple stakeholders and partners requires focus, patience and resilience to navigate priorities.

Responsibilities

Partnering with Influential discipline leads to ensuring teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.
Partner with SVP, Client Management lead in the profitability for the portfolio
Ensure team is trained on all aspects of Influential ways of working and client management processes
Implement training and development with action plans for each employee on team
Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work
Partner with SVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellence
Monitor and track client’s performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication
Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month
Stay apprised of industry trends and client verticals

Requirements

12+ years of experience working in a digital or advertising environment required
Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution
Experience and/or aptitude for working in a startup environment
Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion
Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team

Skills

Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube
Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space

Experience Level

Senior Vice President
12+ years of experience

Salary/Compensations

USD $170,000.00 - USD $220,000.00/Annually

Benefits

medical coverage
dental
vision
disability
401K
parental and family care leave
family forming assistance
tuition reimbursement
flexible time off

About the Company

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.
Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.
Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.
At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Equal Opportunity

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
All your information will be kept confidential according to EEO guidelines.