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About the Role

Paylocity is seeking an Implementation Consultant I to support small business clients by configuring solutions that meet their unique needs. This role involves conducting needs analysis, tailoring system setups, ensuring accurate data conversion, and providing hands-on support through the transition to our Client Services team. It is ideal for detail-oriented professionals passionate about delivering excellent client experiences and developing foundational implementation skills.

Responsibilities

Act as a trusted advisor to clients, ensuring exceptional customer experiences throughout the implementation process.
Facilitate meetings and maintain communication throughout the client implementation lifecycle.
Provide smooth transition and post-implementation support, including system maintenance and issue resolution.
Assist clients in data migration, data mapping, and data validation processes for accurate data integration.
Collaborate with clients to gather and analyze business requirements for HCM functions.
Review system configurations with clients to ensure alignment with their needs and expectations.
Collaborate with internal cross-functional teams, including sales, product SMEs, and project managers, to deliver high-quality implementations.
Troubleshoot and resolve implementation-related matters, escalating critical concerns when necessary.

Requirements

1+ years of Customer Service or Customer interfacing role experience.
1+ years of HCM implementation experience preferred.
Proficiency in Microsoft Office, with a strong emphasis on Excel (including VLOOKUP, Pivot tables, data manipulation and analysis).
Ability to adapt quickly to new software platforms.
Strong problem-solving abilities to overcome obstacles and find creative solutions.
Ability to handle multiple projects concurrently, effectively prioritizing tasks, managing timelines, and ensuring deliverables are met.
Maintain a high level of organization and attention to detail.
Ability to sit for extended periods (7-8 hours a day).
Ability to operate a computer, use phone systems, and type, including using multiple software programs simultaneously.

Skills

Customer Service
Technical Skills
Attention to Detail
Multitasking
Computer Skills
Excel Functions (VLOOKUP, Pivot tables)
Data Manipulation
Data Analysis
Interpersonal Communication
Verbal Communication
Written Communication
Problem-Solving
Project Management
Organization

Location

Rochester, NY

Work Type

In-Office

Experience Level

Entry Level

Education Level

Bachelor’s degree strongly preferred
Associate degree with relevant experience considered
High school diploma/equivalent with at least five (5) years of experience in HCM considered

Salary/Compensations

$25/hour

Benefits

Full range of benefits

About the Company

Paylocity creates software that improves HR teams, making companies better, faster, and stronger.
We provide clients with the tools they need to run their companies and offer employees a rewarding company culture.
We are a fast-growing company revolutionizing the payroll and HR world with innovative technology and support.
We aim to help customers better develop their employees and provide the best work environment for our own employees.
We are dedicated to giving back to the communities in which we live and work.

Equal Opportunity

Paylocity is an equal-opportunity employer committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
We believe diversity makes us better and embrace differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics.
We actively cultivate these differences through employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com.