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About the Role

Broccoli AI is seeking an AI Customer Strategy Lead to manage customer onboarding and ensure platform value delivery. This role involves owning the end-to-end rollout process, including understanding business operations, configuring the platform, driving adoption, and quantifying business impact. You will collaborate with engineers, manage a portfolio of customers, and contribute to scaling the delivery model.

Responsibilities

Own the rollout from signed contract to fully live on the platform, including scoping, configuration, launch, and adoption.
Understand customer business operations and configure the platform to align with their workflows.
Drive deep platform adoption and demonstrate tangible results through quantifiable metrics like ROI, revenue, conversion, and labor savings.
Manage multiple customer rollouts concurrently, ensuring timely progress towards go-live and value realization.
Serve as the customer's trusted partner, managing daily interactions and translating frontline results into executive-level reporting.
Collaborate closely with forward-deployed engineers, focusing on customer management, configuration, and outcomes while they handle technical builds.
Contribute to refining the playbook and delivery model for scalable platform implementation.
Provide feedback from the field to the Product team to influence the roadmap and delivery strategies.

Requirements

4-8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).
Experience in technology transformation or systems implementation consulting, managing rollouts rather than advising.
A background in engineering or technical roles with a customer and business outcome focus.
Proven track record of successfully onboarding customers and driving adoption, ideally across multiple clients or locations, particularly with SMBs or multi-location operators.
Demonstrable impact in driving adoption, retention, time-to-value, revenue, or operational improvements through execution.
Customer obsession, measuring success by customer improvement and demonstrating commitment.
Proficiency in data analysis to quantify impact and communicate findings effectively.
Strong interpersonal skills to build trust with both senior leaders and frontline operators.
An AI-native mindset with daily use of AI tools and an understanding of AI's business impact.
Willingness to work in person 5 days a week in San Francisco.

Skills

Implementation
Onboarding
Deployment
Platform Migration
Technology Transformation
Systems Implementation
Customer Relationship Management
Data Analysis
AI Tools
Communication

Location

San Francisco

Work Type

Onsite

Experience Level

4-8+ years

About the Company

Broccoli AI is building the AI operating system for home service businesses, including plumbing, HVAC, and electrical contractors.
The company replaces fragmented tools and manual workflows with AI agents that handle tasks like answering phones, booking jobs, and following up with customers.
Hundreds of contractors use Broccoli, which has achieved millions in ARR in under a year.
Broccoli has raised over $25M from investors like Khosla Ventures and Y Combinator.

Equal Opportunity

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.