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About the Role

Saronic is seeking a talented and organized Associate IT Technician responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation, and assisting the team with ongoing projects.

Responsibilities

Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices.
Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.
Assist with user access-based incidents and requests.
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
Ensure adherence to security best practices, including data protection and access control.
Work closely with cross-functional teams to provide an excellent experience in support of the business.

Requirements

Previous role with customer service experience.
Ability to troubleshoot hardware, software, and networking issues.
Experience with Windows and macOS operating systems.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
Familiarity with Department of Defense (DoD) or military industry projects.
Knowledge of autonomous systems or maritime technology.
If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Skills

CompTIA A+
Network+
Microsoft certifications

Location

United States

Work Type

Onsite

Experience Level

Associate

Education Level

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Salary/Compensations

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents.
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

About the Company

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Equal Opportunity

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.