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About the Role

Ensures fast, friendly, helpful, and efficient customer service and courtesy in the Front End and Customer Service areas. Oversees Front End operations, including the customer service desk, checkouts, and surrounding areas. Ensures adherence to all Front End and Office policies and procedures. Assists the Store Manager with budgeting and financial goals for the Front End area, including payroll, wrap, over/shorts, cashier training, and miscellaneous office incomes. Ensures corporate dress code compliance.

Responsibilities

Deliver fast, friendly, and efficient customer service at all times.
Ensure associates greet customers, smile, and request AdvantEdge Cards.
Maintain awareness of shrink and implement controls.
Keep workstations neat and organized per 5S standards.
Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
Provide a safe environment for customers and associates.
Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
Enforce company policies, dress code, and system procedures (FDS, X-CPS).
Monitor cash and asset controls.
Track training progress: buddy training, CBT scores, evaluations, coaching.
Correct pricing errors promptly.
Manage supply orders and inventory controls.
Meet or exceed financial goals for Front End, Office, and Bottle departments.
Ensure associates meet efficiency standards and adhere to mission statements.
Communicate and implement company programs.
Act as first-level support for Customer Service issues.
Develop Front End and Office Supervisors for job knowledge and bench strength.
Perform other duties as assigned and comply with all company policies.

Requirements

Must be at least 18 years of age.
Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
Strong Organizational skills and ability to multi-task.
Satisfactory Performance Reviews.
Strong communication skills.
Basic Literacy
Basic Computer Skills.

Skills

Customer Service
Supervision
Training
Scheduling
Budgeting
Financial Goal Management
Inventory Control
Communication
Organizational Skills
Multi-tasking

Location

Onsite

Work Type

Full-time

Experience Level

3+ years of related experience

Education Level

High School Degree or equivalent

Salary/Compensations

$20.25 - $32.00 per hour

About the Company

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Equal Opportunity

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.