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About the Role

The Facility Coordinator serves as the primary point of contact for colleagues and guests, acting as the “face” of our client. They are responsible for delivering exceptional experiences, making each encounter fun, exciting, and personal, while embodying brand principles, culture, and values.

Responsibilities

• Comply with safety rules, policies, and procedures
• Maintain clean work area
• Communicate with the team, manager, co-workers, and clients professionally
• Perform work assignments in a team with other employees as needed
• Fill in during staff shortage
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
• Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
• Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
• Recognizes people’s efforts, breaking down barriers and inspiring others
• Develops relationships with colleagues and proactively gathers information on their needs to identify customer and ISS services that ensure total satisfaction
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
• Follow safety protocols, maintain environmental responsibility, and uphold quality standards
• Actively participate in HSEQ training and report any potential hazards or compliance concerns

Requirements

• 3–5 years of customer service experience in dealing with high-touch clients
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Can effectively communicate and relate to all levels within and outside the organization
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

Skills

• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Creates and builds positive and productive relationships
• Outstanding organizational skills and attention to detail
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instill trust
• Communicate and work effectively across all service line teams
• Collaborate with colleagues across the company
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice
• Use the site to promote and further develop ISS

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• High school or college degree

Salary/Compensations

• $32.00 per hour - $35.00 per hour

About the Company

• ISS offers a competitive compensation.
• As a global organization, ISS Group is committed to making the international community more resilient and just for all people.
• We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
• We look to lead our industry by example and to positively influence the market wherever we operate.

Equal Opportunity

• We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.