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About the Role

This is a hands-on technical role responsible for the design, technical approval, implementation, and delivery of customer solutions across networking, voice, security, and data services. You will own the technical outcome from post-sales through to operational handover, ensuring solutions are delivered to the highest standards and providing a great customer experience.

Responsibilities

• Reviewing and approving customer solutions for technical soundness and deliverability.
• Producing detailed solution designs and supporting non-standard customer requirements.
• Delivering secure networking, SD-WAN, voice, and security solutions for enterprise customers.
• Managing projects through implementation, testing, and operational handover.
• Supporting customer projects across SD-WAN, Cloud, SIP, SWG, ZTNA, DLP, CASB, and broader Telco technologies.
• Working directly with customers to validate requirements, coordinate implementation activities, and conduct testing.
• Collaborating with Project Managers, Service Assurance, Product, Architecture, and Operational teams.
• Maintaining accurate technical documentation and solution records.
• Providing technical leadership and guidance to internal and external stakeholders.
• Driving continuous improvement across delivery processes and customer environments.
• Utilizing AI, scripting, and automation.

Requirements

• 5+ years' experience in telecommunications, networking, or infrastructure environments.
• Experience delivering customer solutions across enterprise networking and security technologies.
• Strong understanding of MPLS, BGP, SD-WAN, security routing, and switching technologies.
• Hands-on experience provisioning and configuring vendor solutions including Cisco, Juniper, Velocloud, Fortinet, or Netskope networking environments.
• Experience working with SIP and voice technologies.
• Experience deploying and supporting SD-WAN solutions.
• Experience configuring and supporting Fortinet firewall technologies.
• Strong troubleshooting and problem-solving capability.
• Excellent written and verbal communication skills.
• Experience working directly with customers in a project delivery environment.

Skills

• Networking
• Voice
• Security
• Data Services
• SD-WAN
• Cloud
• DR
• MPLS
• BGP
• SIP
• SWG
• ZTNA
• DLP
• CASB
• Cisco
• Juniper
• Velocloud
• Fortinet
• Netskope
• AI
• Scripting
• Automation

Location

• Australia

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• CCNA, JNCIA, CCNP, JNCIS or equivalent networking certifications

Benefits

• Support for ongoing learning and certifications

About the Company

• Macquarie Technology Group is Australia's data centre, cloud, cyber security, and telecom provider for mid-market and enterprise customers.
• We are a company that values technical excellence, ownership, collaboration, and customer experience.
• We invest heavily in our people and provide the opportunity to work on complex customer environments using best-in-class vendor technologies.