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About the Role

The Hotel General Manager will play a key role in ensuring a great guest and colleague experience. This position offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement.

Responsibilities

• Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Actively promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Represent company at various community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain on-going communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Requirements

• Must be able to effectively manage P&L and financials to ensure profitability.
• 3 to 5 years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.

Skills

• P&L management
• Financial management
• Organizational skills
• Time-management skills
• Prioritization skills
• Customer service skills

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.

Salary/Compensations

• $90,000 and up based on experience, plus bonus potential

Benefits

• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

About the Company

• DelMonte Hotel Group is a leader in the hospitality industry.
• We cultivate a workplace that feels like home and brings out the best in our associates.
• Many associates come for a job and stay for a career.