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About the Role

The Service Associate plays a key role in administering the successful delivery of showers, laundry access, urgent-need clothing, and other hygiene-related services to St. Anthony’s clients. This role involves providing trauma-informed care and service to individuals experiencing poverty, homelessness, and other challenges, embodying Franciscan values of compassion and care.

Responsibilities

• Treat all guests with empathy, dignity, and respect.
• Demonstrate ability to work effectively across cultures.
• Conduct client screening and intake.
• Assist clients in utilizing services.
• Enforce policies and protocols.
• Maintain clean and well-stocked facilities.
• Record data related to services provided and client demographics.
• Refer guests to other hygiene resources.
• Ensure a safe and secure environment for clients, volunteers, and staff.
• Observe safety procedures and precautions.
• Identify and address job hazards and personal safety risks.
• De-escalate interpersonal conflicts.
• Implement first aid or overdose reversal response.
• Initiate emergency calls as necessary.
• Contribute to the general maintenance, upkeep, organization, and re-stocking of inventory.
• Complete reports and paperwork neatly, legibly, and thoroughly.
• Enter and look up data and information electronically through a database.
• Understand and follow organization's programs, policies, and procedures.
• Participate in regular training and development opportunities.
• Participate in relevant meetings supporting team communication.
• Collaboratively work with others to achieve team success.
• Manage stress and pressure situations calmly and responsively.
• Consistently demonstrate integrity while working and representing St. Anthony’s.
• Practice direct, respectful, open, and honest communication with colleagues.
• Proactively seek support from team members or management.
• Demonstrate cooperation with coworkers, management, and the community.

Requirements

• High school diploma or GED preferred.
• Prior career or personal life experience providing insight into populations facing homelessness, poverty, or other adverse conditions.
• Excellent interpersonal, listening, oral, and written communication skills.
• Ability to be polite, diplomatic, and firm.
• Ability to set limits and practice professional boundaries.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Experience with conflict de-escalation skills preferred.
• Must complete Crisis Prevention training within 3 months of hire.
• P.R./First Aid certification preferred.
• Must complete P.R./First Aid certification within 3 months of hire.
• Ability to work non-traditional hours and days (weekends and holidays required).
• Ability to complete paperwork neatly and legibly.
• Computer literacy with essential applications: email, databases, word processing.
• Ability or willingness to learn to use information and communication technologies.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Ability to work with minimal supervision.
• Ability to lift and carry bags and boxes weighing up to 50 pounds over 10 feet, with attention to safety.
• Willingness to wear protective personal equipment (PPE) while working, including non-slip shoes.
• Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
• Commitment to St. Anthony Foundation Statement of Values.
• Desire to work for a social services agency serving the poor.

Skills

• Interpersonal skills
• Listening skills
• Oral communication skills
• Written communication skills
• Conflict de-escalation skills
• First Aid
• CPR
• Computer literacy
• Email
• Databases
• Word processing
• Information and communication technologies
• Teamwork
• Integrity
• Direct communication
• Respectful communication
• Open communication
• Honest communication
• Cooperation

Location

• San Francisco

Work Type

• Full-time
• Onsite

Experience Level

• Entry level

Education Level

• High school diploma or GED preferred

Salary/Compensations

• $46,658-$56,658

Benefits

• Free access to showers
• Free access to toilets
• Free access to laundry machines
• Free personal care products
• Free change of clothes

About the Company

• Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco.
• Provides food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
• Has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews.
• Proudly Catholic with a Franciscan identity at the core of its mission.
• Upholds the dignity and value of the human person and lifts the spirits of those in need.
• Aims to create a society in which all persons flourish.

Equal Opportunity

• St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews.
• People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.
• St. Anthony's is proud to be an Equal Employment Opportunity Employer.
• Values diversity of culture, thought, and lived experiences.
• Seeks talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
• Uses E-Verify to validate new employees' eligibility to work legally in the United States.