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About the Role

As a Universal Banker, you will provide a full range of banking services to retail customers, handling both transactional and non-transactional processes. This role offers customers more personal banking options while still providing traditional services and assists in reaching all goals set for the branch.

Responsibilities

• Processes all banking transactions including deposits, withdrawals, transfers, cashing checks, money orders, selling money orders, gift and Bank checks, processing loan payments and safe deposit box rentals through on-line terminals.
• Opens new deposit and checking accounts, explains products, and handles deceased accounts.
• Assists with maintenance of files and documentation of daily platform work.
• Assists customers with safe deposit boxes, answers inquiries, and provides explanations of all products and services including renegotiation of CDs.
• Discusses personal financial needs with customers and recommends Bank products and services.
• Cross sells Bank’s products and services.
• Interacts with other Bank departments as required.
• Services customers in person or via telephone to answer inquiries, resolve problems/complaints, and ensure customer satisfaction.
• Explains the features and benefits of on-line banking.
• Prepares daily proof sheet and assists with end of day closing procedures for the branch, including branch consolidation sheet and document imaging.
• Maintains accurate customer and account records, safe deposit box records, back office work, and orders checks.
• Makes referrals to Wealth Management, First Jersey Title, Mortgage Origination, and other Bank departments.
• Performs other job-related duties as assigned.

Requirements

• High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred.
• 1-2 years of retail or customer service experience required.
• Interpersonal, time management, organizational and PC skills required.
• Excellent verbal and written communication skills required.
• Ability to work weekends as needed or scheduled.
• Ability to lift up to 20 lbs.
• Candidates must attend mandatory training; continued employment is contingent upon passing training classes.

Skills

• Independent and highly motivated self-starter
• Results oriented with proven track record to motivate self and others to accomplish objectives
• Dedicated, enthusiastic, and driven with a strong work ethic
• Collaborator and team player, translating knowledge and experience into strong and productive relationships
• Ability to deliver a seamless experience to the customer

Location

• Northfield Bank location (rebranding to Columbia Bank in early 2027)

Work Type

• Full-time
• Part-time

Experience Level

• 1-2 years

Education Level

• High school diploma
• Bachelor's degree in Accounting, Business, or Finance preferred

Benefits

• Medical, Dental, Vision and Rx (contributory)
• Bonus programs
• Employee Stock Option Program (ESOP)
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)
• Paid Time Off (PTO) which includes Personal and Vacation Time
• Paid Sick Time
• Bank Holidays
• 401k program participation

About the Company

• Northfield Bank became a division of Columbia Bank on July 20, 2026.

Equal Opportunity

• Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.