Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Seasonal Audience Services Representative, you will engage directly with patrons and visitors of PAC NYC, welcoming them to our space and delivering a best-in-class experience. You will assist in ticket scanning, wayfinding and ushering for performances, ensuring that the experience for each audience member is smooth, resourceful, and accessible. You will also process ticket sales over the phone and in person while working within our CRM (Spektrix) to maintain accurate data and communication.

Responsibilities

Assist patrons with inquiries including directions, and recommendations for nearby parking, restaurants, and hotels.
Actively resolve patron concerns or escalate to the manager on duty.
Facilitate a positive experience for a diverse audience, adhering to inclusive, accessible, and antiracist expectations.
Usher patrons to their seats.
Scan and ensure ticket validity for all scheduled performances.
Provide information and assistance regarding accessibility services.
Enforce all venue performance policies.
Follow all emergency procedures.
Assist with ticket pick-up (will call).
Sell and process all ticket sales and merchandise in Spektrix (CRM).
Keep up to date on all offers, promotions, and upcoming events at PAC NYC.

Requirements

Must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week.
May pick up shifts for rental events and administrative shifts when available.
Strong customer service skills, with flexibility and professionalism.
Comfortable with technology.
Experience using a ticketing platform and multi-line phone system is a plus.
Experience as an usher or similar experience preferred.
Cash handling and credit card transaction processing experience preferred.
Ability to stand for extended periods (accommodations provided as needed).
Always maintain a professional appearance.
Bilingual, multilingual or fluency in ASL a plus.
A genuine interest in performing arts.
A commitment to anti-racism and an eagerness to create a culture of belonging.
CPR Certification is a plus.
F-03 Fireguard Certification required within two weeks of onboarding (PAC NYC will reimburse for cost of training and certification).
Must have availability to work evenings, weekends and holidays.
Final candidates must successfully complete a background check.

Skills

Customer service
Technology
Ticketing platform usage
Multi-line phone system usage
Ushering
Cash handling
Credit card transaction processing
ASL
Performing arts interest
Anti-racism commitment
CPR Certification
F-03 Fireguard Certification

Location

World Trade Center

Work Type

Seasonal
Part-time

Experience Level

Entry Level

Salary/Compensations

$22.50/hour

Benefits

Reimbursement for F-03 Fireguard Certification training and cost.

About the Company

Following 9/11, the community and civic planning process that resulted in the World Trade Center master plan in 2003 envisioned a new performing arts center as one of the anchors of the site.
The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023.
Within its three flexible and intimate performance spaces, PAC NYC produces and presents multiple projects in theatre, dance, music and chamber opera.
PAC NYC’s mission is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in our flexible, intimate spaces, inviting conversation and new relationships.
Our art and our audiences reflect the dynamic energy of all five boroughs of New York City.
We invite everyone to join us as we celebrate creative expression from around the world.
PAC NYC is where the world trades ideas.

Equal Opportunity

Equal employment opportunity and a commitment to a diverse staff are fundamental principles at PAC NYC, where employment opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender identity, sexual orientation, age, national origin, citizenship, disability, veteran status or any other protected characteristic as established under law.
We encourage all applicants who are committed to contributing to an equitable and inclusive work environment to submit an application for a role with us without feeling like they need to meet every single qualification of the position, specifically people from traditionally excluded/marginalized groups.