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About the Role

We are seeking a Service Desk Administrator I to provide Tier 1 technical support across multiple regional offices. This role offers the opportunity to build technical skills, make an impact, and grow into a long-term IT career at a company focused on building communities and improving lives.

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and remote tools.
• Troubleshoot and resolve common issues with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware.
• Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues.
• Image, configure, and deploy laptops using SCCM for new hires and device replacements.
• Manage the onboarding and offboarding process, including account provisioning/deactivation and hardware setup.
• Handle routine account administration such as password resets, MFA setup, and permission updates in Active Directory and Entra ID.
• Provide remote and periodic on-site support for printers, plotters, and conference room technology.
• Assist remote employees with home office setup troubleshooting, including docking stations and Citrix connectivity.
• Maintain accurate IT asset inventory, including tracking, shipping, and receiving hardware.
• Document all support activities in the ticketing system and provide clear troubleshooting notes when escalating issues.
• Participate in an on-call rotation for after-hours technical support.

Requirements

• 1–5 years of experience in a help desk or IT support role.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Experience with SCCM for device imaging and deployment.
• Basic knowledge of Active Directory, including user and group management.
• Strong written and verbal communication skills.
• Valid driver’s license and reliable transportation.
• Ability to explain technical fixes to non-technical users.
• Organized, reliable, and able to take ownership of work.

Skills

• Windows 11
• Microsoft 365
• Citrix
• SCCM
• Active Directory
• Entra ID (Azure AD)
• IT support
• Help desk
• Troubleshooting
• Account administration
• Device imaging
• Device deployment
• Ticketing systems

Location

• Multiple regional offices

Work Type

• Full-time
• Hybrid

Experience Level

• Entry-level
• Mid-level

Education Level

• CompTIA A+ or similar certification is a plus, but not required.

Salary/Compensations

• $49,500.00 - $81,000.00

Benefits

• Comprehensive and multi-faceted benefits package
• Eligibility for performance and discretionary incentive bonus program(s)

About the Company

• HR Green has a 100-year history of building communities and improving lives.
• We are a trusted partner to colleagues, clients, and communities.
• We focus on finding solutions that inspire employees and meet client needs.
• Ranked No. 165 on Engineering News Record’s Top 500 Design Firms list in 2025.
• We strive to create an environment where employees feel inspired, supported, and empowered.
• We are recognized as a place where careers grow.

Equal Opportunity

• HR Green is an affirmative action/equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.