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About the Role
As a Customer Success Manager at Smartly, you will own customer accounts, provide consultative advice, drive product trials, and foster customer engagement. You will act as a liaison between platform partners and the product development team, working in the dynamic digital marketing industry to grow your book of business and manage relationships with large advertisers.
Responsibilities
- Manage and nurture customer accounts through daily communication and online marketing expertise.
- Collaborate with customers to refine online marketing strategies and resolve advertiser issues, including budget scaling, campaign performance, and manual tasks.
- Take full ownership of growing and managing your book of business and develop vertical expertise (e.g., e-commerce, travel, classified, mobile apps, etc.).
- Develop and maintain expertise in the Smartly tool and digital marketing to effectively solve customer problems.
- Build, manage, and develop strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat, and TikTok.
- Collaborate with customers and cross-functional product teams to maintain a rapid feedback loop.
Requirements
- 3+ years of paid digital advertising experience across platform partners.
- Experience in a customer success or similar customer-facing role.
- Proactive problem-solver with a positive attitude and a strong desire to help customers achieve their goals.
- Comfortable addressing technical challenges and collaborating with technical teams.
- Results-driven mentality with a bias for action and collaboration.
- Ability to explain complex concepts clearly and translate data into actionable insights.
- Strong spoken and written communication skills in English.
- Ability to build connections and engage confidently with diverse audiences.
- Able to work in a hybrid capacity from our London office 3 days a week.
- Able and willing to travel for meetings, conferences, and industry events.
- Previous knowledge of Smartly or similar platforms is a plus.
Skills
- Digital Marketing
- Customer Relationship Management
- Consultative Advice
- Technical Problem-Solving
- Data Analysis
- Communication Skills
- Interpersonal Skills
Location
- London
Work Type
- Hybrid
Experience Level
- 3+ years
About the Company
- Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers.
- Our platform integrates media, creative, and intelligence capabilities, processing over 800 billion impressions and generating more than 300 billion creatives annually.
- Smartly is recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
- We manage creative and media for over 700 brands worldwide, handling $6B in ad spend across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Our end-to-end technology, media platform access, and customer service assist Fortune 500 brands in reaching consumers and identifying top-performing strategies.
- Smartly is a multinational and diverse team of 750+ employees from 60+ nationalities, working in 13 countries.
- We are committed to creating an inclusive environment where everyone feels respected and heard, with Diversity, Equity & Inclusion at the core of our approach.
Equal Opportunity
- We want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.