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About the Role

Support an extensive portfolio of digital products by using data to provide recommendations that enhance the customer experience and build long term, profitable customer relationships. Drive the analytics book of work to transform Chase’s cross-channel, cross-line of business strategy to a hyper-personalized, data-driven, customer centric model. Utilize expertise in digital data and analytical thought leadership to help define OKRs, develop and measure A/B tests, scope strategic analytical questions and create analytical plans providing insights to drive outcomes for Chase’s 80+ million digital customers. Deliver actionable analysis in clear and compelling terms while building relationships with Digital Product, Tech, Design, Strategy and more. The ideal candidate should be self-driven and independent, motivated to establish and grow a platform to push the business forward.

Responsibilities

Analyze and visualize digital customer behaviors to craft compelling narratives that drive insights and action.
Lead the creation, iteration, reporting, and causal analysis of OKRs to track and achieve strategic goals.
Foster data-informed decisions and experimentation by establishing strategic partnerships, promoting best practices, and ensuring clear communication.
Develop OKRs and conduct deep-dive analyses to uncover opportunities for driving Digital CSAT, Engagement, and Deepening.
Serve as a subject matter expert in Digital data, providing consultation to the broader Data & Analytics organization.

Requirements

5+ years of experience analyzing customer experiences, digital products/usage
Proven track record of problem-solving using data and building new analytics capabilities.
Talent for translating numbers into an actionable story for business leaders
Superior written, oral communication and presentation skills with experience communicating concisely and effectively with all levels of management and partners
Experience in querying big data platforms and SAS/SQL
Experience with Digital Analytics
Bachelor’s degree is required (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields).

Skills

Generative AI solutions, including large language models, retrieval-augmented generation, and agentic AI frameworks.
Analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics
Big Data environments (i.e., Snowflake, AWS)
A/B testing

Location

Remote

Work Type

Full-time

Experience Level

Senior Associate
5+ years

Education Level

Bachelor's degree

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.
The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.
We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure.
The team powers Chase with insights to create the best customer and business outcomes.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans