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About the Role

The Manager for Customer Success - Commercial Markets leads a global team of Customer Success Managers (CSMs) focused on accelerating adoption, retention, and expansion for Planet's key commercial accounts. This role oversees daily operations for the commercial portfolio, ensuring the team has the strategy and resources to deliver measurable business value and ROI. It serves as a leader and advocate for strategic enterprise customers, acting as a key escalation point for account health and commercial growth, and collaborates with Sales, Pre-Sales, and Product leadership to execute a unified commercial strategy. This role directly drives Planet’s commercial growth by empowering global commercial enterprises to integrate satellite imagery and geospatial analytics into their core business workflows.

Responsibilities

Responsible for regional/segment performance metrics, including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion, and team hiring/retention targets.
Recruit, mentor, and lead a high-performing team of CSMs (US and Europe based), establishing best practices for high-touch customer engagement and value delivery.
Serve as the senior escalation point for key commercial accounts, navigating complex stakeholder dynamics and turning around at-risk enterprise relationships.
Partner closely with Sales Leadership and Account Executives to align account growth strategies, ensuring a unified front during renewals and expansion opportunities.
Co-lead executive business reviews (EBRs) and establish clear ROI frameworks to help enterprise clients measure and articulate the business impact of Planet solutions.
Analyze customer usage data, product telemetry, and health scores to identify expansion opportunities, mitigate churn risk, and optimize account strategies.
Collaborate with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth transitions from post-sale implementation to long-term workflow integration.
Partner with Product Management to align commercial requirements, feature requests, and industry use cases with Planet’s product roadmap.

Requirements

4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role.
Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs).
Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations.
Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes.
Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences.

Skills

Customer Success
Account Management
Enterprise B2B SaaS
Team Leadership
Commercial Business Models
Relationship Building
Stakeholder Management
CRM Tools
CS Tools
Salesforce
Gainsight
Zendesk
Communication Skills
Technical Concepts Translation
Earth Observation
Geographic Information Systems (GIS)
Public Policy
Geospatial Solutions
Remote Sensing
GIS Imagery
Location Intelligence
Data Analysis
Organizational Change Management
AI Technologies
Agriculture
Energy
Insurance
Finance
Supply Chain

Location

San Francisco
Washington D.C.
Remote

Work Type

Full-time
Hybrid

Experience Level

4+ years of customer success, account management, or strategic customer-facing experience
2+ years in a supervisory or team leadership role

Salary/Compensations

$121,840—$152,320 USD (San Francisco)
$105,040—$131,280 USD (US National)

Benefits

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off

About the Company

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors.
We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

Equal Opportunity

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.
Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.