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About the Role

The Executive Director - Memory Care (ED-MC) is a dynamic leader responsible for overseeing all aspects of the Inspīr’ Oceana Memory Care Program. This role ensures the well-being, safety, and comfort of residents living with dementia, combining strategic management with hands-on operational oversight. The ED-MC will lead the Memory Care Program to promote dementia care expertise, optimal wellness outcomes, resident/family satisfaction, compliance with state regulations, and operational efficiency.

Responsibilities

Oversees day-to-day operations, focusing on care, lifestyle, and culinary experience.
Plans, develops, and implements standards and improvements for the Memory Care Program.
Hires, trains, and manages memory care staff, fostering a culture of excellence, empathy, and continuous improvement in dementia care practices.
Acts as a primary liaison with families, offering support, education, and regular updates on resident care and program innovations.
Ensures the Memory Care Program meets all federal, state, and company standards, and prepares for inspections by regulatory agencies.
Leads the implementation of specialized service plans tailored to individual needs, integrating Inspīr standards and best practices in dementia care.
Ensures the Memory Care Program's alignment with Inspīr branded standards, integrating specialized operational and service plans tailored to the unique needs of residents living with dementia.
Leads the planning, development, and implementation of innovative care practices, ensuring a therapeutic environment that promotes dignity, engagement, and a high quality of life.
Works collaboratively with department heads to emphasize the team's role in sales and participation in the community marketing action plan and sales action plan.
Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
Maintains monthly financial reports and provides explanation for variances while driving strong expense management.
Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines.
Optimizes all opportunities to generate revenue, including ancillary revenue.
Maintains and increases occupancy in accordance with budget.
Directs the hiring, training, and management of memory care staff, emphasizing continuous education on dementia care best practices and person-centered care approaches.
Conducts performance reviews, provides coaching, and implements staff development programs to ensure a skilled and compassionate care team.
Ongoing review and strategizing to assure stronger retention outcomes.
Collaborates with clinical team to develop and implement customized care plans, focusing on the holistic well-being of each resident.
Monitors resident progress, adjusting care approaches as needed, and ensures all care documentation is completed promptly and accurately.
Works closely with the Executive Chef to ensure dining experiences are tailored to residents' needs, preferences, and dietary requirements, enhancing their quality of life.
Oversees the adaptation of dining environments and practices, including the use of adaptive devices and personalized nutrition plans, to support residents' independence and enjoyment.
Leads culinary operations on all memory care floors to ensure optimal dining experience, including special dining programs as part of regularly scheduled lifestyle offerings.
Leads the creation and execution of a vibrant lifestyle program that includes recreational activities, events, and therapeutic interventions designed for memory care residents.
Ensures the delivery of person-centered programming that encourages engagement, enhances residents' abilities, and fosters a sense of community.
Acts as a key liaison to families, providing education, regular updates, and support to strengthen understanding and involvement in the care process and lifestyle offerings.
Coordinates family meetings, support groups, and educational sessions to foster a collaborative approach to care.
Maintains rigorous compliance with federal, state, and company standards, ensuring the Memory Care Program is prepared for inspections by regulatory agencies.
Conducts regular safety audits, implements emergency procedures, and leads efforts to maintain a secure and safe environment for residents.
Assists with marketing efforts to highlight the Memory Care Program's strengths and innovations, engaging with prospective residents' families and the wider community.
Develops and maintains partnerships with local organizations, healthcare providers, and advocacy groups to promote awareness and support for dementia care.
Maintains or grows occupancy to maximum levels.
Meets monthly sales targets, with any variances to be discussed with the Vice President of Sales.

Requirements

Bachelor’s degree in human services management, nursing home management, or a related field.
Non-degreed individuals with extensive leadership and dementia care experience may also be considered.
5+ years of progressive experience in senior living or LTC operations with a focus on memory care.
Approval from the State of New York Department of Health, or applicable state regulatory bodies as required by NYDOH regulations.
Demonstrated leadership and management skills, with experience in staff development and performance management.
Excellent communication, customer service, and public relations skills.
Proficiency with SBAR Communication.
Able to use online training platforms, and complete and update a Care Plan.
Able to lead case discussions on residents with complex care needs and effectively lead family/team meetings.
Must be able to convey and understand information and ideas in English.
Excellent customer service and ability to emotionally connect with residents, their families, peers and associates.
Ability to maintain positive working relationships with residents, their families, peers and associates.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular situation.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by residents, guests, or associates.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to stand for long hours and walk long distances without fatigue.
Ability to bend, stretch, stoop and reach repeatedly without difficulty.
Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly, to lift, carry, push, pull, or otherwise move objects.
Utilize technology as a means of communication necessary to support resident needs and ensure operational compliance as well as resident safety and security.

Skills

Dementia care expertise
Strategic management
Operational oversight
Team management
Staff development
Performance management
Resident and family engagement
Compliance and quality assurance
Program development
SBAR Communication
Online training platforms
Care Plan management
Case discussion leadership
Family/team meeting leadership
English comprehension and expression
Customer service
Emotional connection
Positive working relationships
Problem-solving
Stress management
Composure under pressure
Information assimilation
Active listening
Mathematical reasoning
Financial data analysis
Basic arithmetic
Standing for long hours
Walking long distances
Bending, stretching, stooping, reaching
Lifting, carrying, pushing, pulling objects up to 60 pounds
Technology utilization for communication

Experience Level

5+ years of progressive experience in senior living or LTC operations with a focus on memory care.

Education Level

Bachelor’s degree in human services management, nursing home management, or a related field.
Non-degreed individuals with extensive leadership and dementia care experience may also be considered.

About the Company

Inspīr’ Oceana Memory Care Program is committed to providing exceptional care and a nurturing environment for residents, their families, and associates.