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About the Role

Manages the day-to-day operations of the branch and supervises staff, ensuring smooth and efficient operations. Assists customers with complex transactions, cross-sells products and services, and develops new business relationships. Maintains industry knowledge and trains employees, assuming Branch Manager duties in their absence.

Responsibilities

• Oversees daily branch activities as a working supervisor, ensuring adequate staffing through efficient scheduling.
• Trains new employees and keeps all staff updated on policies, procedures, and regulations.
• Assists employees with transactions, teller unit proving, and policy adherence.
• Evaluates employee performance and may conduct appraisals, keeping the Branch Manager informed.
• Resolves unusual problems or defers to the Branch Manager, making independent decisions on overdrafts and uncollected items within credit limits.
• Works with customers on complex transactions and cross-sells bank products and services.
• Leads internal branch sales efforts and works with existing and potential clients to expand business.
• Assists customers and employees in situations requiring management intervention.
• Performs Customer Service Representative duties, including account opening, sales, and loan processing.
• Maintains current knowledge of laws, regulations, and bank policies affecting branch operations.
• Keeps staff informed of new products and services, ensuring smooth implementation of new policies.
• Stays aware of financial industry trends and market competition to optimize service and sales.
• Assists the Teller unit with proving and verifies Head Teller’s draw counts.
• Ensures the Teller unit operates efficiently within established guidelines.
• May prove ATM and perform Teller duties when needed.
• Prepares daily, weekly, monthly, and quarterly reports for the branch.
• Assumes Branch Manager responsibilities in their absence, including staff supervision, security procedures, and problem resolution.
• Performs other job-related duties as assigned.

Requirements

• 2-4 years of experience as a Universal Operations Specialist I/ II or Universal Banker II.
• Bachelors Degree in Finance or Business is preferred.
• Ability to oversee and maintain effective day-to-day operations and staff supervision.
• Ability to motivate, coach, and discipline employees.
• Thorough knowledge of retail banking operations, including current laws and regulations.
• Excellent written and verbal communication skills.
• Completion or near-completion of the Management Development Core for first-line supervisors.
• Ability to participate in branch manager’s meetings, seminars, and educational activities.
• Ability to deal effectively with customers and all levels of Bank personnel.
• Bilingual in Spanish preferred.
• Effective cross-sell and sales abilities.

Skills

• Independent and highly motivated self-starter
• Results oriented with proven track record to motivate self and others to accomplish objectives
• Dedicated, enthusiastic, and driven with a strong work ethic
• Collaborator and team player
• Ability to deliver a seamless experience to the customer

Location

• Northfield Bank location (anticipated to rebrand as Columbia Bank in early 2027)

Work Type

• Full-time

Experience Level

• 2-4 years

Education Level

• Bachelors Degree in Finance or Business preferred

Benefits

• Medical, Dental, Vision and Rx (contributory)
• Bonus programs
• Employee Stock Option Program (ESOP)
• Life Insurance
• Paid Time Off (PTO)
• Bank Holidays
• 401k program participation

About the Company

• Northfield Bank became a division of Columbia Bank on July 20, 2026.

Equal Opportunity

• Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.