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About the Role

The Product Design Lead sets the vision and direction for design at AP+, shaping how we create trusted, secure, and high-quality experiences across payments, identity, and fraud. This role leads design strategy, capability, governance, and capacity planning, ensuring AP+ has the necessary standards, methods, operating model, and talent to deliver coherent outcomes.

Responsibilities

• Lead the AP+ Product & Service Design functions, accountable for strategy, capability, governance, capacity, and design quality.
• Define and evolve AP+'s design vision, strategy, and operating model.
• Establish and govern design standards, frameworks, and ways of working.
• Build and lead a high-performing multidisciplinary Product & Service Design team, including capability, workforce planning, and recruitment.
• Set the direction for research, insight, and experience design to enable evidence-based decisions.
• Lead Service Design to improve end-to-end customer, member, and operational experiences.
• Oversee the design of complex products and services, embedding usability, accessibility, trust, security, and brand.
• Influence executives, members, and stakeholders to shape product, service, and ecosystem outcomes.
• Prioritize and allocate design capability across the portfolio to balance strategic and delivery needs.
• Provide strategic advice on design-related opportunities, risks, and trade-offs.
• Champion human-centred design and build organizational design capability through leadership, coaching, and advocacy.
• Continuously improve the Design function, driving capability, maturity, and delivery excellence.

Requirements

• Tertiary qualification in Design, Human-Centred Design, UX, Product Design, Business, Technology, or a related discipline.
• Relevant professional certification or equivalent experience in Human-Centred Design, Service Design, Product Management, or Agile delivery.
• Extensive experience leading multidisciplinary design teams in complex, regulated, or ecosystem environments.
• Proven success defining design strategy, building organizational capability, establishing governance and operating models, and influencing executive decision-making.
• Deep expertise in human-centred design, service design, product design, user research, accessibility, and design governance.
• Strong understanding of systems thinking and designing end-to-end customer and service experiences.
• Strong knowledge of design operating models, capability development, and workforce planning.
• Sound understanding of product management, Agile delivery, and digital technology environments, ideally across payments, identity, fraud, or other regulated industries.

Skills

• Human-Centred Design
• Service Design
• Product Design
• User Research
• Accessibility
• Design Governance
• Systems Thinking
• Product Management
• Agile Delivery

Experience Level

• Extensive experience leading multidisciplinary design teams

Education Level

• Tertiary qualification in Design, Human-Centred Design, UX, Product Design, Business, Technology, or a related discipline
• Relevant professional certification or equivalent experience in Human-Centred Design, Service Design, Product Management or Agile delivery

About the Company

• We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
• We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy.
• At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

Equal Opportunity

• We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.