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About the Role

The Sales Support Strategist accelerates revenue growth within GC Pro’s existing book of business by supporting sales execution and proactively driving upsell outreach. This role partners with sales leadership and Account Managers to maximize current deal value, reduce sales cycle friction, and ensure consistent outbound activity and follow-up.

Responsibilities

• Execute proactive outreach campaigns to existing customers to drive upsell, add-ons, renewals, and deal expansion.
• Maintain a weekly outbound activity quota of 50 logged touches (emails/texts/calls) in Salesforce.
• Identify upsell opportunities by reviewing open quotes, order history, product categories, installation/service lifecycle timing, and customer buying patterns.
• Route qualified opportunities to the appropriate Account Manager(s).
• Follow-up and follow-through on assigned opportunities to help move deals forward and prevent stalled quotes/orders.
• Prepare quotes for Account Managers, including data entry, product sourcing, and validating accurate costs and pricing details.
• Provide day-to-day sales support to Account Managers, including quotes, product support materials, order status updates, special orders, and general process coordination.
• Track order progress from confirmed quote through final delivery of goods and services.
• Validate purchase orders, shipping details, and supporting documentation for accuracy and completeness.
• Monitor pipeline aging, quote status, vendor timelines, and order progression, escalating risks when needed.
• Support customer account setup and maintenance, including A/R setup for qualified customers, documentation collection, and deal registration.
• Answer incoming sales inquiries and route to the appropriate GC Pro staff with clear, detailed information.
• Communicate professionally with customers, retail store personnel, GC Pro teams, and corporate partners.
• Partner cross-functionally with internal teams to remove blockers and support on-time execution.
• Produce weekly activity reporting to Sales Leadership and/or Regionals.
• Participate in weekly workflow meetings as assigned.
• Maintain detailed daily/weekly reporting habits aligned to GC Pro sales expectations.
• Participate in special projects and perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum 3 years of relevant work experience (sales support, sales operations, store operations support, customer service, inside sales, or coordinator roles).
• Intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business applications.
• Demonstrated ability to work in a CRM (Salesforce preferred) with disciplined logging, tasking, and reporting.
• Basic-to-intermediate familiarity with musical instruments and/or pro audio/video/lighting terminology preferred.

Skills

• Sales & Service Orientation
• Execution & Accuracy
• Communication
• Organization & Prioritization
• Business Partnership
• Data/Reporting Discipline

Location

• Remote

Work Type

• Full-time

Experience Level

• 3+ years relevant experience

Education Level

• High School Diploma or GED
• Bachelor's Degree preferred

Salary/Compensations

• $48,000-$65,000/yr

Benefits

• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musicians

About the Company

• The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound.
• Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
• We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
• Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States.
• E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.
• The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental.
• AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Equal Opportunity

• Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
• All employment decisions are based on valid job‐related requirements.
• If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.