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About the Role

Oversee the operational management of two flagship office buildings, Devon House and Commodity Quay, at St Katharine Docks. This role offers an excellent opportunity for a customer-focused facilities professional to deliver exceptional service, drive operational excellence, and enhance the occupier experience.

Responsibilities

• Lead the day-to-day operational management of Devon House and Commodity Quay, ensuring both assets are maintained to the highest standards.
• Deliver a first-class occupier experience through regular engagement, visible management presence, and proactive communication.
• Act as the primary contact for occupier enquiries and service requests, ensuring issues are resolved efficiently and professionally.
• Ensure full statutory and regulatory compliance, including health and safety, fire safety, water hygiene, asbestos management, and risk assessments.
• Manage planned, reactive, and emergency maintenance through the CAFM system, ensuring service levels are achieved.
• Oversee all service partners and contractors, driving performance, compliance, and value for money.
• Conduct regular property inspections and identify opportunities to improve building presentation, performance, and occupier satisfaction.
• Manage service charge budgets, expenditure, reporting, purchase orders, and invoice approvals.
• Support sustainability initiatives and environmental reporting across both assets.
• Develop strong relationships with clients, occupiers, surveyors, and internal stakeholders to ensure exceptional service delivery.
• Lead and support on-site teams and service partners, fostering a collaborative and customer-focused culture.

Requirements

• Highly organised and commercially aware Facilities Management professional with experience managing premium multi-tenanted commercial properties.
• Proven experience within Building Management, Facilities Management, or Property Management.
• Experience managing multi-let commercial office buildings and delivering exceptional occupier service.
• Strong knowledge of statutory compliance, health and safety legislation, and contractor management.
• Experience managing service charge budgets, financial reporting, and operational expenditure.
• Excellent stakeholder management skills, with the ability to develop strong relationships with occupiers, clients, and suppliers.
• Experience managing contractors and service partners to achieve high operational standards.
• Strong problem-solving, organisational, and communication skills.
• Experience using CAFM systems and Microsoft Office applications.

Location

• London

Work Type

• Full-time

Education Level

• IWFM Level 4 qualification or equivalent
• IOSH Managing Safely or equivalent Health & Safety qualification

About the Company

• Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.

Equal Opportunity

• Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
• If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.