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About the Role

The Business Impact Manager (BIM) drives operations and influences the direction of Oliver Wyman’s Practices, planning, coordinating, and executing key strategies to enhance performance and market positioning. This role is central in shaping and implementing the practice’s vision, ensuring operational insights and strategic goals align seamlessly. The BIM manages high-impact projects, including organizing meetings, developing management information systems, monitoring investments, supporting go-to-market offerings, and interacting with commercial platforms. Collaboration with support functions like finance, business development, marketing, legal, talent management, and events is integral. The BIM also supports the annual strategy and budget-setting process, ensuring execution and progress towards practice goals. This role supports the Americas Banking & Financial Services Practice.

Responsibilities

Lead the development, articulation, and implementation of strategic plans and operational initiatives across the Practice.
Act as a strategic partner to the Practice Leadership Team, driving agendas that support key objectives, and ensuring alignment between strategic planning and operational execution.
Execute projects aligned with practice's strategic priorities, leveraging resources and expertise from across the firm to achieve outcomes.
Facilitate leadership and team meetings, ensuring agendas are purposeful, outcomes are tracked, and strategic priorities are clearly communicated.
Develop and draft insightful internal communications and comprehensive business cases to support strategic decision-making and investments.
Oversee the organization and execution of team events and activities, aligning them with strategic goals.
Coordinate and manage global projects that support the practice's strategic direction and operational framework.
Work in partnership with finance and practice leadership to develop, maintain, and track investments, ensuring efficient budgeting processes.
Conduct detailed financial analysis to support annual budgeting and capacity planning processes, ensuring alignment with strategic objectives.
Ensure the effective management of both 'hard-' and 'soft-dollar' investments to optimize resource allocation.
Collaborate with talent management to set strategic recruiting goals, interview senior candidates, and develop data-driven analysis to inform recruiting strategies.
Manage onboarding and integration processes for new joiners, especially at senior levels, ensuring alignment with practice goals.
Drive employee retention and attrition analyses, developing strategic insights to enhance human capital management.
Coordinate the annual performance review process and objective-setting in conjunction with talent management, ensuring alignment with practice's strategic priorities.
Analyze and enhance the practice's commercial effectiveness through strategic initiatives and operational improvements.
Support client and client team requests, working collaboratively with departments like Legal, Finance, and IT to address strategic challenges and opportunities.
Assist in developing and implementing marketing strategies, shaping the editorial calendar, and coordinating event logistics to support practice visibility and client engagement.

Requirements

Minimum 5 years of experience in professional services, including strategic project management and client interaction.
Demonstrated ability to lead strategic initiatives, with strong storytelling and communication skills.
Strong proficiency in PowerPoint and Excel, exhibiting strong sense of ownership across the full activity chain.
Exceptional quantitative skills, with proficiency in data modeling and analysis.
Strong analytical and problem-solving abilities, with a hypothesis-driven approach.
Familiarity with generative AI and work-optimization tools.
Proven track record of building and managing senior stakeholder relationships.
Ability to influence and collaborate with colleagues at all levels, including executive audiences.
Keen sense for identifying business opportunities and challenges from multiple perspectives.
Proficiency in managing multiple projects, operating independently, and adhering to tight business deadlines.
Thrives in fast-paced environments, adept with dealing with confidential matters, and responsive to ad-hoc requests.
Comfortable navigating ambiguity and demonstrated strength in being a self-starter and acting effectively with limited oversight.
Ability to work in an organized manner and maintain the structured working environment of the team.

Skills

Storytelling
Communication skills
PowerPoint
Excel
Data modeling
Data analysis
Quantitative skills
Analytical skills
Problem-solving
Hypothesis-driven approach
Generative AI
Work-optimization tools
Stakeholder relationship management
Influence
Collaboration
Project management
Independent operation
Time management
Adaptability
Confidentiality
Responsiveness
Ambiguity navigation
Self-starter
Organization

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Minimum 5 years of experience in professional services

Salary/Compensations

$110,000 to $160,000

Benefits

Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs

About the Company

Oliver Wyman, a Marsh (NYSE: MRSH) business, brings deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Equal Opportunity

Marsh is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.