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About the Role

The IT Systems Analyst will be the technical right hand of the IT function, acting as a generalist with experience across helpdesk, desktop, and mobile support. The primary focus is analyzing, tracking, and resolving business processes within the ERP system (VIP), treating system issues as business-process issues and driving them to resolution.

Responsibilities

• Own the day-to-day VIP queue, including intake, triage, and resolution of ERP issues across finance, warehouse, route accounting, and sales.
• Diagnose and resolve order processing errors, invoicing and pricing discrepancies, inventory and reconciliation variances, and reporting problems.
• Serve as the primary liaison to VIP support, opening and managing tickets, and tracking issues through development.
• Partner with department owners to redesign or tighten processes behind recurring issues.
• Coordinate VIP release upgrades and monthly modifications, including testing against Big Geyser's workflows.
• Resolve EDI transaction failures with VIP, coordinating with VIP, trading partners, and internal teams.
• Support and troubleshoot platforms that feed and extend VIP, such as the Retailer Portal/ecommerce, purchasing and forecasting, iDIG reporting, and iOS field apps.
• Translate business needs into practical, workable solutions in collaboration with Finance, Operations, Warehouse, and Sales.
• Generate, validate, and troubleshoot SQL-based reports and dashboards from the VIP data warehouse.
• Utilize SSRS and comparable BI/reporting tools to analyze operational data and build actionable insights.
• Provide advanced troubleshooting for end-user devices, warehouse handhelds, mobile printers, and Microsoft 365.
• Manage the mobile fleet, including device provisioning, MDM, and carrier coordination.
• Handle user and mailbox lifecycle, access control, email security, and eDiscovery/litigation-hold requests.
• Maintain structure within the IT service-desk platform (ManageEngine ServiceDesk Plus), including categories, workflows, and SLAs.
• Support IT projects such as implementations, site build-outs, and automation.
• Coordinate with VIP, EDI partners, carriers, logistics vendors, and the Managed Service Provider (MSP) on issues and infrastructure.
• Act as a second-in-command to the VP of IT, assisting with workload prioritization.
• Provide guidance and mentorship to junior support staff.
• Document IT processes and knowledge to prevent knowledge silos.

Requirements

• 5–10 years in IT support, systems administration, or a similar role, ideally in a distribution, logistics, or warehouse environment.
• Experience supporting ERP systems in a beverage or food/beverage distribution environment is strongly preferred.
• Experience supporting a Warehouse Management System (WMS) or warehouse-floor technology is a plus.
• Working knowledge of EDI transactions, acknowledgments, and mapping is a strong plus.
• SQL coding and SQL Server experience is a strong plus.
• Mobile device management (MDM) experience is a plus.
• Familiarity with ticketing / ITSM platforms (ManageEngine ServiceDesk Plus, Zendesk, Jira, or similar).
• Genuine breadth across IT, including helpdesk, desktop, and mobile/device support.
• Ability to work hands-on at any level.
• Solid Microsoft 365 and Windows endpoint administration skills.
• Strong understanding of end-to-end business processes, including order-to-cash, procure-to-pay, warehouse receiving/fulfillment, and financial workflows.
• Experience managing and coordinating external vendors and service providers.
• Ability to problem-solve under pressure, stay organized, and remain level-headed.
• Comfortable operating in a fast-paced, high-demand distribution environment.
• Understanding of how systems support business operations end to end.
• Strong analytical and problem-solving mindset.
• Ownership mentality with proactive communication.
• Ability to work fluidly with both technical teams and non-technical business users.
• Proactive and self-directed with the ability to prioritize effectively and make sound decisions independently.

Skills

• ERP (VIP)
• EDI
• SQL
• MDM
• Microsoft 365
• Windows endpoint administration
• Helpdesk support
• Desktop support
• Mobile device support
• Business process analysis
• Vendor management
• ITSM platforms
• SSRS
• BI/reporting tools
• Warehouse Management System (WMS)
• RF/handheld scanners
• Mobile label printers
• Inventory processing
• Order processing
• Route accounting
• Direct-store-delivery (DSD)
• Order entry
• Warehouse fulfillment
• Accounts Receivable (AR)
• Accounts Payable (AP)

Location

• Edgewood, NY 11717

Work Type

• Full-time

Experience Level

• 5-10 years

Salary/Compensations

• $110,000.00 - $130,000.00

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Generous Company Match
• Retirement Savings Plan
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Family Leave / Parental Leave
• Life Insurance
• Employee Discount
• Referral Program

About the Company

• Big Geyser Inc. is New York's largest non-alcoholic, family-owned beverage distributor.
• They are the exclusive New York distributor for top-selling brands such as Bloom, C4, Celsius, Essentia, Hal's New York, Liquid Death, Poppi, and many more.
• Big Geyser is a leading force in the beverage and snack business.
• They offer a collaborative, fast-growing team environment that promotes career development.