Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Leasing Professional role requires high energy and an intense desire to make a real difference in people's lives, with a commitment to anticipate and exceed the expectations of residents and prospects. This diverse role combines sales, customer service, and marketing to lease apartment homes and build excellent relationships. The ideal candidate will be proactive in anticipating and exceeding expectations in all areas of the Leasing Professional role.

Responsibilities

Greet and qualify prospects professionally using guest cards in our Lead Management Software
Tour and present the community in a compelling way and assisting prospective residents with finding the right apartment home
Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
Manage the leasing/renewal process from start to finish
Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for approval
Promote resident satisfaction and retention by promptly responding to questions and requests and taking appropriate actions to resolve service issues

Requirements

Ability to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
Excellent communication and interpersonal skills, both verbal and written
Knowledge and understanding of operations including people management, financial reporting, problem-solving, sales, maintenance and resident relations.
Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met
Ability to handle multiple tasks and prioritize duties and responsibilities
Mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various locations
Valid Driver's License

Skills

Sales
Customer service
Marketing
Lead Management Software
Fair Housing requirements

Location

Austin, TX 78704

Work Type

Full Time

Experience Level

Entry

Education Level

High School Diploma required
College Degree Preferred

Benefits

Medical
Dental
Vision
Disability and Life Insurance
Employee Wealth Program
401K Plan
Generous PTO
Growth Opportunities

About the Company

Emerge is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida.
We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.