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About the Role

The Program Specialist IV position performs highly advanced administrative and technical assistance work for Child Care Regulation. Responsible for coordinating and overseeing high-level administrative operations and performs coordination and liaison functions for a wide range of issues and activities.

Responsibilities

• Maintains, tracks, and manages a large, fluid workload, responding to staff and administrative requests on a timely, and sometimes emergency, basis to ensure compliance with agency time frames and guidelines for response.
• Manages and/or coordinates special projects on behalf of CCR State Office, makes travel arrangements, schedules meetings with internal and external entities, answers telephones and responds to inquiries, and works on special assignments.
• Serves as the CCR Record Management Coordinator.
• Collects, organizes, analyzes, and/or prepares materials for storage and response to requests for records in compliance with the record retention policy and procedures.
• Coordinates procurement processes for complex and major procurements, including facilitating between Finance, Procurement, Contracting Services, and other stakeholders.
• Ensures compliance of departmental activities with HHS policies and procedures and state procurement laws.
• Recommends appropriate changes to administrative procedures and process improvement initiatives.
• Monitors, reviews, and evaluates compliance with program policies and procedures, statutes, and rules.
• Establishes controls and priorities, analyzes problems, and resolves or escalates issues/problems.
• Assists with developing program policy and procedures related to administrative operations.
• Monitors Central Billing Accounting (CBA) reports, including available funds and expenditures for Child Care Regulation.
• Serves as the lead designated SPARC user.
• Reviews and submits SPARC requests for external users access.
• Provide guidance and training to staff to ensure compliance with time frames and guidelines for SPARC submission.
• Liaises with internal and external stakeholders to resolve issues relating to SPARC requests.
• Communicates on a high level with internal and external stakeholders to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Answers telephone assists callers and answers questions or refers to appropriate staff for handling.
• Performs other duties as assigned.
• Attends work on a regular and predictable schedule in accordance with agency leave policies and performs other duties as assigned.

Requirements

• Graduation from high school or General education development (GED)
• One (1) year experience in administrative support duties and complex technical program assistance
• Experience managing reports
• Experience with records management preferred

Skills

• Knowledge of office practices and administrative procedures.
• Knowledge of generally accepted office procedures.
• Knowledge of health and human services programs.
• Ability to direct, plan, organize and coordinate work of others.
• Ability to effectively use a personal computer.
• Ability to communicate effectively and to handle high level administrative issues and to assign work to others.
• Ability to compose and produce correspondence and other documents.
• Ability to work independently.
• Ability to perform detail work.
• Ability to maintain effective working relationships with others.
• Ability to organize workloads.
• Ability to set priorities and meet deadlines.
• Ability to assume a variety of responsibilities.
• Ability to maintain confidentiality.
• Ability to exercise tact and courtesy.
• Ability to meet and work with the public.
• Ability to communicate orally and in writing.
• Ability to make sound decisions under pressure and to work independently with minimal supervision.
• Skill in preparing plans and reports.
• Skill in establishing and maintaining productive working relationships, both internally and externally.
• Skill in using the Microsoft Office Suite programs Outlook, Word, SharePoint, TEAMS, and Excel.
• Skill in effective written and verbal communication.

Location

• AUSTIN

Work Type

• Full time
• Telework eligible

Experience Level

• Advanced

Education Level

• High school diploma or GED

Salary/Compensations

• $64,836.00 - $81,351.00 annually

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

About the Company

• Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
• At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.