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About the Role

The Senior Manager, Learning & Development drives Gap Inc.’s Product-to-Market Transformation by designing and executing talent and learning strategies to accelerate growth, build capability, and enable teams to work faster and smarter. This role partners with program and talent workstream owners to design learning experiences that empower teams with agility, simplified ways of working, and sustained momentum. You will shape a culture of continuous learning, digital enablement, and leadership excellence to support transformation and growth objectives.

Responsibilities

Design and deliver a holistic learning strategy that advances functional capability, leadership development, early talent, and enterprise transformation.
Partner with workstream owners to embed learning solutions that accelerate adoption of new processes, technologies, and agile ways of working.
Oversee the design, delivery, and measurement of scalable, adaptive learning programs that build capabilities including onboarding, theory, process, and technical training, and change leadership for both experienced employees and new employees.
Curate and integrate innovative approaches—such as digital platforms, microlearning, social learning, and coaching networks—to promote faster skill development and performance uplift.
Apply a test-and-learn mindset to measure impact, leverage data and feedback, and continuously improve outcomes that enhance workstream success.
Champion a culture of learning, growth, and agility to enhance engagement and support adoption.
Use modern instructional design and digital-first learning methods to create inclusive, personalized experiences that empower teams to operate with speed and confidence.
Inspire employees to embrace change, simplify workflows, and build resilience during transformation.
Partner with HRBPs, business leaders, People Analytics, and Change Management to align learning strategies with enterprise initiatives.
Act as a connector and influencer—bringing together cross-functional teams to share insights, accelerate learning cycles, and embed the principles of speed and simplicity into daily ways of working.

Requirements

5+ years of experience in learning design, facilitation, and/or program delivery within fast-paced or retail environments.
3–5 years in enterprise-scale or transformational roles.
Proven ability to lead learning strategies in complex, ambiguous, and rapidly evolving contexts.
Strong understanding of change acceleration and Speed adoption.
Demonstrated growth mindset, agility, and resilience, with a focus on enabling teams to move faster and adapt continuously.
Strong facilitation, content design, and stakeholder engagement skills with the ability to influence at all levels and drive alignment with Speed and transformation goals.
Experience leveraging modern learning technologies and digital ecosystems to drive scalable, future-forward learning solutions.

Skills

Learning design
Facilitation
Program delivery
Change acceleration
Speed adoption
Growth mindset
Agility
Resilience
Content design
Stakeholder engagement
Modern learning technologies
Digital ecosystems

Experience Level

Senior Manager
5+ years of experience
3-5 years in enterprise-scale or transformational roles

About the Company

Gap Inc.'s Product-to-Market Tranformation is focused on fundamentally reshaping how work gets done through the integration of AI, advanced analytics, and modern ways of working.
Working teams across Design, Merchandising, Merchandise Planning, Product Development, Sourcing, Supply Chain, and corporate functions, Product to Market Transformation drives greater agility, productivity, and innovation across the end-to-end business.
This role will play a key part in advancing tranformation priorities by helping identify, implement, and scale AI-powered capabilities that enhance decision-making, improve business outcomes, and empower employees throughout the organization.