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About the Role

The Client Account Manager (CAM) supports billing partners in managing the financial health of client relationships. This role acts as a liaison between attorneys, clients, and internal finance teams, ensuring billing, collections, and reporting align with firm priorities and client expectations. The CAM enhances the client financial experience by ensuring accurate, compliant, and timely invoice payments, while also identifying trends and opportunities for process and profitability improvements. This position is key in advancing the firm’s client account management model and developing best practices for consistency, transparency, and client satisfaction.

Responsibilities

Manage the full financial relationship for assigned clients, from billing through collection, ensuring timely and accurate revenue realization.
Partner with attorneys and finance staff to identify and resolve issues related to unbilled time, outstanding receivables, rejected invoices, and client compliance.
Serve as a central point of contact for client billing inquiries, providing clear, responsive, and solution-oriented communication.
Ensure compliance with client-specific billing and reporting requirements, including e-billing platforms, rate structures, and OCGs.
Proactively monitor portfolio performance, including aging, realization, and billing trends, and provide actionable insights to partners.
Work closely with firm leadership to develop and refine best practices for client account management, billing efficiency, and collections strategy.
Collaborate with pricing and legal project management teams to support alternative fee arrangements and other financial structures.
Prepare and deliver regular status updates, metrics, and forecasts to attorneys and management.
Contribute to process improvement initiatives, documentation, and knowledge sharing within the team.
Maintain professional, tactful, and client-focused communication at all times.
Other duties as assigned.

Requirements

Associate’s or Bachelor’s degree in Business, Finance, Accounting, or related field (equivalent experience may substitute for education).
Minimum of 4 years of experience in law firm billing, finance, or client accounting.
Strong analytical and problem-solving skills with an ability to interpret financial data and identify root causes.
Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners and clients.
Proven ability to manage multiple priorities under tight deadlines.
High attention to detail and accuracy.
Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
Experience with Aderant, Elite/Elite 3E, or similar financial systems; experience with business intelligence tools preferred.
Familiarity with electronic billing platforms (eBillingHub, CounselLink, Tymetrix, etc.) strongly preferred.
Understanding of outside counsel guidelines (OCGs), rate approvals, and client-specific billing requirements a plus.

Skills

Analytical skills
Problem-solving skills
Financial data interpretation
Communication skills
Interpersonal skills
Client relationship management
Microsoft Office proficiency
Excel
Outlook
PowerPoint
Financial systems (Aderant, Elite/Elite 3E)
Business intelligence tools
Electronic billing platforms
Outside counsel guidelines (OCGs)

Experience Level

4+ years of experience

Education Level

Associate's degree
Bachelor's degree

Salary/Compensations

New York and San Francisco: $113,750 - $132,500
Illinois: $104,250 - $121,500
Eligible for annual bonuses

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) Retirement Plan
Flexible Spending Account
Health Savings Account
Firm-paid holidays
Vacation time
Sick time
Employee assistance program

About the Company

Focused on employment and labor law since 1958.
1,000+ attorneys located in major cities nationwide.
Attorneys consistently identify and respond to new ways workplace law intersects business.
Helps employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces.
Emphasizes belonging and respect for the contributions of every employee.
Ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.