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About the Role

Watchfinder & Co. is seeking a client-focused individual to join their team, acting as a brand ambassador and providing an exceptional customer experience within a luxury retail environment.

Responsibilities

• Host clients and stakeholders, providing personalized customer experiences.
• Exceed client expectations through creative and proactive means.
• Introduce clients to services, including the part-exchange service.
• Develop personal clientele through effective selling skills and proactive outreach.
• Articulate knowledge of Watchfinder's history, services, products, and partnerships.
• Act as a brand ambassador both inside and outside the boutique.
• Maintain the boutique according to global operating standards.
• Support the boutique team and contribute to its overall organization.
• Lead the appraisal process for timepieces involving part-exchange, ensuring accurate process adherence.

Requirements

• Applicants with a background in sales or hospitality are preferred.
• Strong team player mindset.
• Excellent communicator with the ability to develop strong networks.
• Curious and resourceful, able to work independently on the sales process.
• Result-oriented and driven.
• Accountable and reliable.
• Able to handle a large diversity of tasks in a timely manner.
• Highly organized and disciplined.
• Perfect understanding of client satisfaction and luxury experience.
• Strong sense for etiquette and human behavior.
• Able to approach clients individually.
• Open and outgoing personality.
• Demonstrate eagerness and enthusiasm to learn and grow.
• Creative, curious, and versatile with good interpersonal competences and empathy.
• Possess perfect manners and ability to maintain a conversation elegantly.

Skills

• Sales
• Hospitality
• Customer Service
• Clienteling
• Communication
• Networking
• Appraisal
• Interpersonal Skills
• Empathy

Location

• UK

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $25 - $29 per hour
• Commission eligible

Benefits

• Medical, dental, and vision programs
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off

About the Company

• Watchfinder & Co. was founded in 2002 and has grown to become a premier resource for buying and selling premium pre-owned watches.
• Offers thousands of watches from over 50 brands, including Rolex, Omega, and IWC.
• Features boutiques across the UK and a manufacturer-certified service center.
• Established as the top pre-owned watch specialist.
• Richemont offers a generous compensation and benefits package.
• At Richemont, We Craft the Future!

Equal Opportunity

• Only candidates selected for further consideration will be contacted.