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About the Role

Omni Barton Creek Resort & Spa is seeking a full-time Spa Front Desk Agent to create amazing customer experiences within a luxury hospitality environment. This role offers the opportunity to grow within a respected company known for its award-winning amenities and commitment to guest satisfaction.

Responsibilities

• Adhere to all spa policies and procedures.
• Perform all guest activities in a cordial, efficient, and professional manner, maintaining a commitment to guest satisfaction.
• Be cooperative and a team player when working with management and fellow associates in all Omni departments.
• Maintain a positive manner towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform.
• Adhere to a professional relationship with spa clients.
• Schedule all spa services efficiently to maximize associate productivity.
• Promote and sell all spa services and listen to guest needs.
• Maintain a neat and clean work area at all times, including reception area, staff break room, receptionist desk, and work folders.
• Participate in maintaining the neatness of service waiting areas, including the Front Lobby, Tranquility Lounge, and Locker Room.
• Participate in maintaining and organizing retail and lobby areas.
• Meet and greet each guest as they enter the Spa.
• Verify guest schedules, orient guests to spa facilities and amenities, and obtain payment methods upon exit.
• Be fluent and knowledgeable about spa services, prices, facilities, and other campus activities.
• Confirm all guest appointments via phone or in person within the allocated time.
• Attend all training sessions to learn new techniques.
• Perform other tasks as assigned by a supervisor or manager.
• Report any maintenance problems throughout the spa to management.
• Promote Spa, Hotel, and Club affiliates and services.
• Maintain client and spa business confidentiality and privacy at all times.
• Maintain regular attendance in compliance with Omni standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper attire/uniform and name tag.
• Be responsible for either the opening or closing of the outlet as assigned, ensuring outlets are open on time.
• Be responsible for maintaining the assigned bank each shift.
• Be responsible for all visual merchandising, including unpacking, folding, hanging, and displaying merchandise according to quality standards.
• Follow up on daily projects to ensure completion.
• Assist with physical inventory when needed.
• Be responsible for maintaining a clean work area.
• Maintain general knowledge of the Resort property, including dining outlets, pools, and daily activities, to assist guests and members.

Requirements

• Must be at least 18 years of age.
• Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.

Skills

• Spa services
• Retail sales
• Customer service
• Scheduling
• Cash handling
• Point of Sale (POS) systems
• Visual merchandising
• Communication skills
• Interpersonal skills

Location

• Barton Creek, Texas

Work Type

• Full-time

Experience Level

• Preferred: Prior Spa and retail experience
• Required: Prior experience in a customer-oriented atmosphere, preferably in a hospitality field

Benefits

• Structure and benefits that come from working with a hotel company

About the Company

• Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.
• Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand.
• Joining our team means becoming part of a culture built on respect, gratitude, and empowerment.
• Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies.
• From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive.
• Omni Hotels & Resorts is proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

Equal Opportunity

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.