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About the Role

The driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to provide comfort and minimize hazards. The tram driver also manages the boarding lines and all crowd control responsibilities at the Alcatraz dock. Position for July - November.

Responsibilities

• Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures
• Prepare SEAT for daily operations prior to beginning of the shift
• Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame
• Actively monitor and maintain a safe environment for visitors riding the tram and de-boarding
• Maintain, within safety guidelines, SEAT arrival and departure schedules
• Advise visitors, as necessary, of site safety
• Strictly follow driving guidelines outlines in the National Park Service SOP
• Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner
• Complete all training courses deemed appropriate to SEAT Driver job
• Be thoroughly familiar with NPS emergency procedures and respond should an emergency arise.
• Monitor and maintain a safe environment for riders and visitors walking on roadways.
• Other duties as assigned.

Requirements

• Must have a valid, state-issued Driver’s License
• Must have clean driving record
• Preemployment Background - must be cleared
• Must have 2 years customer service experience
• TWIC required
• Must demonstrate good driving skills
• Must have excellent verbal and written communication skills, including conflict resolution skills
• Knowledge of another language in addition to English is preferred
• This position conducts random drug screenings
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 8:20 am or end as late as 10:00 pm. Shifts are 8 hours.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills

• Customer service
• Driving
• Verbal communication
• Written communication
• Conflict resolution

Location

• Alcatraz Island

Work Type

• Full-time
• Seasonal

Experience Level

• 2 years customer service experience

About the Company

• Hornblower Group is a global leader in experience and transportation with a 100-year history.
• Their portfolio includes water- and land-based experiences and ferry and transportation services.
• City Experiences offers dining and sightseeing cruises and walking and food tours.
• City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States.
• Subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC.
• Hornblower Group's global portfolio covers over 10 countries and serves more than 20 million guests annually.
• Headquartered in Orlando, Florida, with additional corporate offices in multiple U.S. cities and international locations.
• The RESPECT Service System embodies their mission, vision, values and operating principles to drive the company towards becoming a Global Experiences and Transportation Leader.

Equal Opportunity

• EEO / Disabled / Protected Veteran Employer.
• Hornblower is proud to be an Equal Employment Opportunity employer.
• We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
• As a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply.
• The company also participates in the E-Verify program in certain locations.