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About the Role

The Infrastructure Engineer III is responsible for the strategy, design, development, implementation, and management of secure digital fax services across the enterprise. This senior-level engineering role applies advanced technical expertise to architect, support, and optimize fax and telephony infrastructure while ensuring reliability, security, scalability, and compliance. The position serves as a key technical leader for enterprise fax platforms, telephony integrations, and supporting infrastructure.

Responsibilities

Manage and support core infrastructure components, including: Windows Server, Internet Information Services (IIS), Active Directory, Microsoft Azure, VMware virtualization
Partner with cross-functional teams to support new system deployments, upgrades, migrations, and troubleshooting activities.
Ensure system availability, performance, and operational resilience
Administer and maintain Active Directory and Microsoft Entra ID (Azure AD) environments.
Manage: User and group administration, Group Policy Objects (GPOs), Delegated access controls, Role-Based Access Control (RBAC), Authentication and identity services, Conditional Access policies
Support security and compliance initiatives through: Account lifecycle management, Privileged access administration, Security auditing and reporting, Compliance adherence, Identity and directory vulnerability remediation
Administer and support Session Border Controllers (SBCs) and related telecommunications infrastructure.
Maintain secure and reliable connectivity between enterprise fax platforms and telephony services.
Prioritize and manage task-based assignments according to business impact and criticality.
Participate in Agile activities including: Daily stand-ups, Sprint planning, Backlog grooming, Retrospectives
Deliver projects and operational initiatives within established timelines.
Serve as a senior technical resource and subject matter expert for fax, telephony, and supporting infrastructure technologies
Provide technical guidance and mentorship to peers and less-experienced team members.
Communicate complex technical concepts effectively to technical and non-technical stakeholders.
Build consensus and influence technical direction across teams.
Maintain comprehensive technical documentation, procedures, and operational standards.
Provide onsite and remote technical support as required.
Identify opportunities to improve service quality, operational efficiency, security, and system reliability
Design, implement, and maintain enterprise fax solutions integrated with SIP Trunking services.
Configure, optimize, and troubleshoot voice media protocols including G.711 and T.38 to support reliable, high-availability fax communications.
Ensure adherence to North American telephony standards and best practices.
Lead the architecture, deployment, administration, and ongoing operation of RightFax and XM Fax platforms.
Evaluate and execute complex engineering initiatives while recommending technical solutions that align with business objectives.
Conduct technical research and provide strategic guidance to support secure digital communication and innovation efforts.

Requirements

Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
Relevant professional experience supporting enterprise infrastructure, telephony, fax platforms, and identity management solutions.
Demonstrated expertise in complex infrastructure engineering and enterprise-scale systems administration.

Skills

Windows Server
Internet Information Services (IIS)
Active Directory
Microsoft Azure
VMware
Microsoft Entra ID (Azure AD)
Group Policy Objects (GPOs)
Delegated access controls
Role-Based Access Control (RBAC)
Authentication and identity services
Conditional Access policies
Account lifecycle management
Privileged access administration
Security auditing and reporting
Compliance adherence
Identity and directory vulnerability remediation
Session Border Controllers (SBCs)
SIP Trunking
G.711
T.38
RightFax
XM Fax
Enterprise fax systems
Telephony infrastructure
IT disciplines
Communication services
Complex technical challenges
Innovative thinking
Advanced troubleshooting methodologies
Business partners
Vendors
Technical teams
Stakeholder relationships

Location

Remote

Work Type

Remote work

Experience Level

Senior-level
Advanced technical expertise
Senior technical resource
Subject matter expert
Deep conceptual and practical expertise
Broad knowledge
Works independently with minimal supervision
Advanced troubleshooting methodologies

Education Level

Bachelor's degree
Equivalent combination of education and experience

Salary/Compensations

$85,470 - $111,000

Benefits

Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Career Growth Opportunities
Great Work Environment

About the Company

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Equal Opportunity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.