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About the Role

Optum is seeking a Senior PBM Strategic Account Executive to manage the overall relationship with a health plan client. The work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. The role offers a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Responsibilities

• Manage assigned accounts focusing on client trend management, strategic plan development and execution, and cultivating multi-level client relationships.
• Manage client contract renewal activities to retain clients, obtain multiple-year agreements, and maintain or improve profitability.
• Maintain consistent client communications and prepare/present regular client performance reviews, including cost drivers, savings opportunities, and utilization/cost reports.
• Conduct regular onsite or telephonic client meetings to review benefits, drug utilization, and trend management strategies.
• Ensure all client-specific requirements are met, including maintaining documentation of benefit designs and accessibility to Customer Service Pharmacy Technicians.
• Document plan change requests, obtain approvals, update the Benefit Design Summary, and confirm accuracy.
• Follow all audit requirements and review Benefit Design Summary documents annually with clients for signature approval.
• Maintain a complete understanding of client contract terms, including monitoring and reporting performance guarantees.
• Cultivate in-group growth through client relationships.
• Stay abreast of industry trends and present them to clients and staff.
• Demonstrate expertise in pharmacy benefit strategies and clinical programs.
• Supervise and assist in the development and management of client-specific implementation plans.
• Provide leadership to client services team members in departmental and corporate initiatives.
• Provide regular feedback to the management team regarding client requirements and business development opportunities.
• Participate in sales preparation meetings and finalist sales presentations as necessary.
• Ensure quick response and follow-up to client inquiries per contract requirements (e.g., returning calls/emails within 2 hours, issue resolution in less than 48 hours).
• Follow up with clients within 24 hours after issue resolution.
• Attend and participate in company meetings as requested.
• Participate as a preceptor/mentor to new staff and assist in developing training topics and materials.
• Follow all policies and procedures related to job responsibilities and participate in the development/maintenance of departmental policies.
• Perform other duties as assigned to meet corporate objectives.
• Provide support to other departments as requested.

Requirements

• 4+ years of strategic PBM client account and contract management.
• 2+ years of experience in the Health Plan Commercial Market.
• Understanding of pharmacy benefit strategies and pricing practices.
• Advanced proficiency in delivering presentations to various audiences, including executive leadership.
• Proficient with MS suite - Word, Excel, PowerPoint.
• Proven ability to handle complex client issues.
• Proven solid PBM business and financial acumen.
• Proven excellent negotiation skills.
• Demonstrates a high degree of client focus and attention to service.
• Ability to travel up to 10% of the time.
• Must adhere to UnitedHealth Group’s Telecommuter Policy if working remotely.
• Candidates are required to pass a drug test before beginning employment.

Skills

• Client trend management
• Strategic plan development and execution
• Client relationship management
• Contract management
• Client communications
• Presentation delivery
• Negotiation
• Pharmacy benefit strategies
• Clinical programs
• Implementation planning
• MS Office Suite (Word, Excel, PowerPoint)

Location

• Remote (anywhere within the U.S.)

Work Type

• Remote
• Full-time

Experience Level

• Senior

Salary/Compensations

• $112,700 to $193,200 annually

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

About the Company

• Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
• UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone.
• Believes everyone deserves the opportunity to live their healthiest life.
• Committed to mitigating environmental impact and enabling equitable care that addresses health disparities.
• A drug-free workplace.

Equal Opportunity

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.