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About the Role

The Collections Junior Analyst will support the Invoice to Cash end-to-end process in the Business Service Center, learning and completing daily collection tasks.

Responsibilities

• Research and reconcile overdue accounts/invoices.
• Maintain accurate records of past due accounts and collection efforts.
• Process and send statements.
• Maintain customer files.
• Perform customer portfolio auditing functions accurately and meet audit deadlines.
• Handle customer communication for the business unit.
• Follow up on payments, customer deductions, resolve short pays, debit memos, and unused credits.
• Learn to generate work plans to meet targets and manage workload with senior assistance.
• Implement invoice to cash process activities through training and skill acquisition.
• Follow up on POA, CIA, orders on block, rejected claims, assigned accounts, and outlook emails.
• Complete tasks according to SLA on the Get Paid Queue and meet KPI targets.
• Maintain specific customer accounts and required support documentation.
• Maintain updated Work Instructions (WI) within the team.
• Investigate payments without supporting detail and properly post discrepancies.
• Manage medium risk level portfolios.
• Provide a high level of customer service.
• Work collaboratively in a team environment.
• Participate in at least 2 CIP processes and propose innovation ideas within the AR-Area.
• Identify issues promptly and communicate potential negative impacts to management.
• Follow up on daily application and discrepancy management.
• Research solutions and generate process improvement ideas.
• Support answering questions via telephone or email.
• Address customer inquiries through reports.
• Participate in status meetings, both internal and with clients.
• Attend and contribute to internal trainings.
• Perform other functions related to the position.

Requirements

• Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering).
• English level B2+ C1.
• Strong computer skills including MS Office (Excel) and Adobe Reader.
• Experience with banking portals and other ERP systems is preferred.
• Knowledge of accounts receivable processes including account reconciliation and cash application.
• Minimum of 2 years in an accounts receivable role or accounting experience.
• Experience in a business service center is preferred.

Skills

• MS Office (Excel)
• Adobe Reader
• Banking portals
• ERP systems
• Accounts receivable processes
• Account reconciliation
• Cash application

Location

• Costa Rica

Work Type

• Full-time

Experience Level

• Junior Analyst
• Minimum 2 years

Education Level

• Advanced student in accounting or a related field

About the Company

• Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
• Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
• Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.