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About the Role

The Solutions Architecture Team partners with users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. This role influences revenue growth across Stripe’s product portfolio and collaborates with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers.

Responsibilities

• Be a key member of a Stripe account team with deep involvement in defining the customer strategy.
• Identify and close new complex opportunities, and accelerate solution adoption.
• Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
• Deeply understand the customer’s business objectives, then design and apply Stripe’s solutions to their challenges.
• Develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations.
• Conduct business analysis and background research on customers, industries, and competitors to support business growth.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win through customer discovery, executive briefings, readouts, presentations, workshops and solution demos.
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to leadership, product and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning.
• Approximately 25% travel is anticipated.

Requirements

• Achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer.
• Successful track record advising enterprise-grade digital native / SAAS / Platform / Marketplace companies.
• Focus on identifying business priorities, formulating technology strategies and designing an end-to-end business solution.
• Deep technical acumen, high interpersonal and leadership skills.
• Demonstrated ability to become a trusted advisor to senior executives and facilitate customer success.
• Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach.
• 10+ years of experience in a customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
• Experience in the payments/ billing / invoicing / issuing / banking / Fintech space.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings.
• Thorough understanding of the software development lifecycle and API architectures.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Passion to take on ownership and drive change in a constantly evolving environment.
• Superior verbal and written communication skills in English.
• Ability to travel per business needs.
• Prior experience in consulting (preferred).
• Experience at a growth stage internet/software company (preferred).

Skills

• API architectures
• Ruby
• Python
• JavaScript
• Java
• Go

Experience Level

• 10+ years of experience

About the Company

• Stripe is a financial infrastructure platform for businesses.
• Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• Our mission is to increase the GDP of the internet.