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About the Role

Serve as the primary point of contact for guests throughout the service process, translating complex repair information into clear communication, building precise estimates, and coordinating with technicians to ensure efficient repair workflows. Identify additional service recommendations, deliver a white-glove experience, and maintain accurate records while representing the brand with professionalism and hospitality.

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Land Rover brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Land Rover San Francisco with the professionalism, expertise, and genuine hospitality the brand and its clientele expect

Requirements

• Automotive service advisor experience preferred -- not required
• Proven success in hospitality, sales, retail, or a guest-facing role
• Polished, professional communicator
• Highly organized with strong attention to detail
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and Land Rover service processes
• Valid driver's license with a clean driving record
• A hospitality mindset

Skills

• Communication
• Trust building
• Follow-through
• Guest service
• Sales
• Organization
• Attention to detail
• Learning new platforms

Location

• San Francisco, CA

Work Type

• Full-time

Experience Level

• Entry-level (hospitality/sales backgrounds welcome)

Salary/Compensations

• $50,000 - $100,000+ OTE

Benefits

• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path
• Employee vehicle purchase and service discounts
• Paid Land Rover manufacturer and product training

About the Company

• Swickard Auto Group is a hospitality company that happens to sell and service cars, believing the best guest experiences start with the best employee experiences.
• Land Rover San Francisco is an iconic luxury automotive destination, a high-volume, award-winning store with a loyal, high-net-worth guest base.