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About the Role

The Patient Care Specialist plays a key role in supporting health center staff by providing education and counseling to patients, ensuring professional, prompt, courteous, confidential, and caring services.

Responsibilities

• Manage patient intake process including greeting, determining visit reason, verifying demographics, checking patients in/out of EHR, verifying insurance, and screening for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.
• Record data accurately in the Electronic Health Record, including vital signs and medical/family/social history.
• Perform routine tests such as urine pregnancy tests, HIV tests, blood draws, urine specimen collection, and urine dips.
• Assist clinicians in the exam room with patient support, comfort measures, counseling, and basic education on reproductive health, birth control, and STIs.
• Prepare and set up exam rooms, and perform breakdown, cleaning, and storage of all patient service rooms, supplies, and equipment daily.
• Maintain accuracy and consistency of reference materials according to PPFA Medical Standards and Guidelines.
• Prepare specimens for lab pick-up.
• Assist in surgical abortion service areas, including products of conception, recovery room, and procedure room support.
• Assist with patient referrals, phone calls, reports, and follow-up appointment scheduling.
• Perform POC duties per policy and procedure.
• Operate telephones efficiently, screening calls, referring appropriately, and recording messages.
• Maintain a clean and organized work area, ensuring patient confidentiality according to HIPAA.
• Schedule, confirm, and reschedule patient appointments.
• Interface with Phreesia for patient check-in and registration.
• Assess patients for placement on a Discount Fee Schedule.
• Request and document income information from patients.
• Assess eligibility and screen patients for grants and other payment sources.
• Assist patients with insurance forms and obtaining necessary program eligibility documentation.
• Collect payment and inform clients of outstanding financial responsibility.
• Verify checks, credit cards, and debit cards, and provide receipts.
• Provide emergency contraceptives and birth control for walk-in supply sales.
• Review charges for completeness and accuracy, and enter CVR data into EPM.
• Follow appropriate Cash Handling procedures.
• Provide excellent customer service to all patients and visitors.
• Perform clerical duties including copying, locating charts, faxing/scanning, mailing, and completing forms.
• Conduct monthly inventory and ordering of supplies.
• Travel to other sites to provide coverage as directed.
• Participate in and adhere to the agency’s compliance, Quality, and Risk Management program.
• Participate in affiliate initiatives.
• Achieve productivity, customer service, and capacity goals.
• Assist with training new Patient Services Specialists and Patient Care Assistants.
• Work on other projects as assigned by management.
• Show respect for diverse backgrounds, lifestyles, viewpoints, and needs.

Requirements

• High School Diploma or GED preferred.
• Medical Assistant certification desired.
• 2-4 years of experience in a clinical role.
• Ability to handle client information discreetly.
• Organized with the ability to prioritize tasks and handle multiple projects.
• Excellent customer service and communication skills (verbal and written).
• Comfortable with multi-tasking.
• Ability to work effectively and cooperatively with staff in a fast-paced environment.
• Basic computer skills including Microsoft Office, email, and Electronic Health Records strongly preferred.
• Experience in customer service desirable.
• Ability to work a flexible schedule and travel to multiple sites as needed.
• Experience delivering care and services to diverse service populations.
• Proficiency in two or more languages.
• Commitment to PPCWNY’s mission, vision, & values.
• Commitment to providing services to a wide range of clients and to the goals of PPCWNY.
• Ability to lift 25 pounds with or without accommodation.
• Sufficient mobility to perform Essential Functions with or without accommodation.
• May experience visual fatigue working at computer with potential extended periods of sitting.
• Ability to travel to all agency locations as assigned.

Skills

• Customer service
• Communication (verbal and written)
• Multi-tasking
• Electronic Health Records (EHR)
• Microsoft Office
• Phreesia
• Cash Handling
• HIPAA compliance

Location

• Niagara Falls, NY
• North Tonawanda, NY

Work Type

• Full-time
• Travel required

Experience Level

• 2-4 years clinical experience

Education Level

• High School Diploma or GED preferred
• Medical Assistant certification desired

Salary/Compensations

• $20.71 to $24.05/hour

Benefits

• Generous Paid Time Off
• 10 paid holidays
• Affordable medical, dental, and vision options
• Health Savings Account or Flexible Spending Account
• 401(k) with match

About the Company

• Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families with respect, without judgment, no matter what.

Equal Opportunity

• Planned Parenthood of Central and Western New York is an equal opportunity employer.