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About the Role
Fitch Group is seeking an AI Adoption and Training Specialist, Associate Director to drive the safe, responsible, and value-driven adoption of AI across the company. This role will focus on communications, training, adoption programs, and measurement to ensure colleagues understand and effectively utilize AI tools.
Responsibilities
- Run AI communications, campaigns, and events across written, video, and in-person formats.
- Coordinate internal champions and external speakers for AI initiatives.
- Curate Fitch's AI knowledge hub with vetted use cases, prompts, and patterns.
- Build and maintain Fitch's AI training curriculum, including AI literacy, role-based, and advanced sessions.
- Equip colleagues to maximize AI tool value through high-impact use cases, prompting techniques, and coaching.
- Deliver AI adoption programs tailored to different business functions and user groups.
- Support change management for new AI tool rollouts.
- Build and run Fitch's AI champion network and community of practice.
- Track AI usage and establish baseline metrics such as usage, quality, time saved, and business outcomes.
- Run the voice-of-user program to gather feedback on AI tool adoption.
- Produce adoption and impact reporting for leadership and stakeholders.
Requirements
- Bachelor's degree in communications, learning and development, business administration, information systems, or a related field.
- 5+ years in technology enablement, change management, internal communications, or learning and development.
- Hands-on experience designing role-based training programs and measuring their effectiveness.
- Strong, adaptable communication skills with ability to shift style, tone, and level of technical detail fluidly.
- Confident presenting, facilitating, and storytelling across multiple formats.
- Hands-on familiarity with enterprise AI tools (e.g., Anthropic Claude, Microsoft Copilot).
- Ability to explain AI tool value clearly to non-technical audiences.
- Experience defining and reporting on adoption or program metrics.
Skills
- AI adoption
- AI training
- Communications
- Campaigns
- Knowledge hub curation
- Curriculum development
- Change management
- Champion networks
- Community of practice
- Metrics tracking
- Reporting
- Enterprise AI tools
- Storytelling
- Video production
- Content curation
- Financial services understanding
Location
- London
Work Type
- Hybrid
Experience Level
- Associate Director
- 5+ years
Education Level
- Bachelor's degree
Benefits
- Hybrid Work Environment (2-3 days in office)
- Culture of Learning & Mobility (trainings, leadership development, mentorship)
- Investing in Your Future (retirement planning, tuition reimbursement)
- Promoting Health & Wellbeing (comprehensive healthcare)
- Supportive Parenting Policies (generous global parental leave)
- Inclusive Work Environment (Employee Resource Groups)
- Dedication to Giving Back (paid volunteer days, matched funding)
About the Company
- Fitch Group is a leading, global financial information services provider delivering credit and risk insights, data, and tools.
- With over 100 years of experience and colleagues in over 30 countries, Fitch Group operates with credibility, independence, and transparency.
- Fitch Group includes Fitch Ratings, a top-three credit ratings agency, and Fitch Solutions, a provider of insights, data, and analytics.
- Fitch Group has dual headquarters in London and New York and is owned by Hearst.
- Fitch's Technology & Data Team is recognized by Built In as a “Best Place to Work in Technology” 3 years in a row.
- Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions.
Equal Opportunity
- Fitch is proud to be an Equal Opportunity and Affirmative Action Employer.
- We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.