Manager IV, Field Service Engineer (M4) at Applied Materials | Austin, Texas, United States | Rezi

Manager IV, Field Service Engineer (M4) at Applied Materials

Manager IV, Field Service Engineer (M4)

Applied Materials · Austin, Texas, United States

4 days ago

Manager IV, Field Service Engineer (M4)

Applied Materials · Austin, Texas, United States

4 days ago
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About the Role

Applied Materials is a global leader in materials engineering solutions, designing and building cutting-edge equipment for semiconductor chip and advanced display manufacturing. We enable exciting technologies like AI and IoT, and seek individuals passionate about materials science and engineering to create next-generation technology.

Responsibilities

  • Forecasts financial, manpower, and operational requirements for key businesses.
  • Identifies and pursues service agreement business in conjunction with marketing and sales.
  • Manages start-ups in terms of time and cost requirements.
  • Manages local inventories and RMA procedure.
  • Maintains DSO according to goal.
  • Manages systems start-up and warranty cost under reserve.
  • Ensures customer satisfaction with Company service and system performance.
  • Interviews, hires, and trains customer engineers as necessary to support regional business.
  • Ensures employee satisfaction through communication of business progress, goal setting, and career development plans.
  • Ensures appropriate safety practices among customer engineers and develops CE skills.
  • Spots and develops managerial/other specialist talent.
  • Escalates system downs according to valid escalation procedure to ensure earliest possible return to service.
  • Reports in a timely and accurate manner as required.
  • Achieves guaranteed up time and other parameters as sold to customers.
  • Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.

Requirements

  • Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.
  • Applies understanding of the industry and how own area contributes to the achievement of objectives.
  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
  • Identifies and resolves technical, operational and organizational problems.
  • Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives.
  • Guided by policies and resource requirements within business unit, department or sub-function.
  • Guides, influences and persuades others internally in related areas or externally.
  • Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.
  • Must demonstrate the highest level of ethical conduct reflecting Applied Materials' core values.

Location

  • Austin, TX

Work Type

  • Full time
  • Assignee / Regular

Salary/Compensations

  • $112,000.00 - $154,000.00

Benefits

  • Supportive work culture that encourages learning, development, and career growth.
  • Empowerment to push boundaries and learn every day.
  • Comprehensive benefits package.
  • Potential eligibility for bonus and stock award program.
  • Programs and support for personal and professional growth.
  • Care for employees at work, at home, or wherever they may go.

About the Company

  • Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
  • We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips.
  • We are the foundation of the global electronics industry, enabling technologies like AI and IoT.
  • We encourage pushing the boundaries of materials science and engineering to create next generation technology.
  • We deliver material innovation that changes the world.

Equal Opportunity

  • Applied Materials is an Equal Opportunity Employer.
  • Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
  • Applied endeavors to make our careers site accessible to all users.
  • If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.