Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Under the direction of the Manager, Information Technology, the incumbent will provide technical support services to all Gallery technology users; install, maintain, troubleshoot and upgrade computer hardware, software, and peripheral equipment; and provide secondary technical and user support to specialized systems as required.

Responsibilities

• Troubleshoots issues with IT computer systems, including hardware, software, e-mail, network, and peripheral equipment problems.
• Makes repairs, corrections, and updates to configurations as required.
• Works with 3rd party vendors to resolve issues.
• Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals.
• Installs drop cables and rewires or directs rewiring of cables for new installations and office reconfiguration.
• Installs, configures, and upgrades operating systems and software.
• May modify specific applications for use in operational departments.
• Maintains up-to-date documentation of system configurations.
• Assists in the design and deployment of new technologies (upgrades, implementations, enhancements).
• Performs other duties and projects as assigned.

Requirements

• Demonstrated experience and expertise with Windows, MacOS, iOS and Android is essential.
• A minimum of three (3) years of related and progressively responsible experience, or an equivalent combination of training and experience.
• Directly related high-level knowledge and experience of support and administration on Microsoft Windows Server (2016 and above), Microsoft Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange (2016 and above).
• Proven experience with the Microsoft Office suite (2013, 2016, Office for Mac).
• Strong understanding of TCP/IP networking.
• Strong documentation and discovery skills.
• Well-developed verbal, written, interpersonal, and organizational skills.
• Ability to multi-task and adapt to changes quickly and in a calm manner.

Skills

• Windows
• MacOS
• iOS
• Android
• Microsoft Windows Server (2016 and above)
• Microsoft Active Directory
• Group Policy
• DNS
• DHCP
• Microsoft Exchange (2016 and above)
• Microsoft Office suite (2013, 2016, Office for Mac)
• TCP/IP networking
• Documentation
• Discovery
• Verbal communication
• Written communication
• Interpersonal skills
• Organizational skills
• Multi-tasking
• Adaptability

Location

• Toronto

Work Type

• Temporary
• Full-Time

Experience Level

• 3+ years of related experience

Education Level

• MCP or MCSE Certifications are highly desirable.

Salary/Compensations

• $31.11 - $38.88 per hour

Benefits

• Discounts to GoodLife Fitness.
• Free tickets to every major exhibit at AGO.
• Discounts to major attractions as a part of the Provincial/City Reciprocal Programs.
• Free admission to the AGO for friends and family.
• Discounts at the gift shop, bistro, and Learning Centre.

About the Company

• Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually.
• The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces.
• AGO Values: Respect, Openness, Collaboration, Accountability.
• At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve.
• Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities.

Equal Opportunity

• The Art Gallery of Ontario is an Equal Opportunity Employer.