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About the Role
As an Operations Agent on the Investigation team, you will be the first point of contact for RBC deposit account investigations and escalations. You will analyze files, resolve client requests at the source, and apply judgment to make decisions in accordance with established protocols.
Responsibilities
- Deliver excellent service to clients and service partners, making it Simpler, Faster, Better.
- Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
- Keep up to date on all communications including changes to RBC policy and procedures.
- Maintain processes as outlined in policies and procedures.
- Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.
Requirements
- Solid knowledge and experience in diverse RBC products, processes and services for completing client inquiries.
- Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously.
- Highly motivated and with a strong growth mindset.
- Flexible to work Monday to Friday, 8:30 AM - 5:00 PM, and overtime when necessary.
- Strong computer skills with the ability to navigate between multiple systems.
- Must be proactive, innovative and have a developed sense of urgency.
- Must be agile, flexible and have a desire for continuous growth.
Skills
- CART
- Application Launch Pad
- On Demand
- OLBB
- OLMS
- RBC Express
- Service Platform
- PeopleSoft
- Loan products
- Mortgage products
- Homeline products
- Business banking
- Branch experience
Location
- YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO
- Toronto
- Canada
Work Type
- Full time
- 37.5 hours/week
Benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Equal Opportunity
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.