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About the Role
The International Program Coordinator supports financial, customer service, and account management functions for International Programs student accounts, ensuring accurate processing of enrollment, tuition, payments, and adjustments. This role involves close collaboration with various departments to maintain accurate student accounts and assist students throughout the payment process. The Coordinator also serves as the New York processor for specific check payments.
Responsibilities
- Review enrollment documentation for accuracy and completeness.
- Coordinate with Schools Abroad to collect fees and necessary updates for billing.
- Manually charge tuition and fees according to school rates and program structures.
- Notify the Financial Aid Office of required adjustments and collaborate on financial aid processing.
- Maintain student accounts for accuracy and compliance.
- Process, deposit, and post Touro NY third-party and student paper checks.
- Secure tuition payments, administrative fees, and exchange checks.
- Monitor and manage past-due accounts, including generating and escalating notices.
- Analyze payment plan reports to identify delinquencies and conduct outreach.
- Review debit reports and conduct outreach to students with outstanding balances.
- Review credit reports, calculate refunds, and process student refunds.
- Update student account comments in Banner with all communication.
- Prepare reports, communications, and documentation for internal departments, audits, and compliance reviews.
- Identify and escalate accounts requiring exceptions or supervisory review.
- Mail pre-collection letters to students and parents when required.
- Serve as a point of contact for international schools regarding account statuses and policies.
- Counsel students and families on payment options, account status, and financial obligations.
- Provide support via phone, text, email, and walk-in inquiries.
- Collaborate with the Financial Aid Office to explain aid impacts and account adjustments.
Requirements
- Bachelor of Arts in Accounting required.
- Minimum of 2 years of relevant experience.
- Cultural competency and experience working with members and institutions within the Orthodox Jewish community.
- Strong verbal and written communication skills.
- Ability to interact effectively with internal and external stakeholders.
- Ability to multitask, prioritize work, and manage time efficiently.
- Strong interpersonal skills and ability to work with diverse groups.
- Demonstrated ethical decision-making, sound judgment, and discretion.
- Proficiency with student information systems and online learning platforms such as Banner, Microsoft Office, TouchNet, Tableau, and Adobe Connect preferred.
Skills
- Financial processing
- Customer service
- Account management
- Enrollment documentation review
- Tuition and fee billing
- Payment processing
- Account adjustments
- Communication
- Collaboration
- Problem-solving
- Reporting
- Data entry
- Microsoft Office
- Banner
- TouchNet
- Tableau
- Adobe Connect
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- 2+ years relevant experience
Education Level
- Bachelor of Arts in Accounting
Salary/Compensations
- USD $40,000.00/Yr. - $50,000.00/Yr.