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About the Role

We are seeking a Manager to lead our Truck/rail team of 6-10 with various clients and commodities. You would be responsible for the day to day administration of the Service Delivery Team, managing the overall service delivery to the clients through classification and entry summary; coordinating “single-point of contact” for the customer; and ensuring client relationships are maintained through proactive client contact and superior customer service. Must be able to work in office 1 day a week if you live near a Livingston office.

Responsibilities

Supervise the Service Delivery Team on a day-to-day basis ensuring we are meeting SOP with the client.
Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team.
Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
Manage and capture audit results and monitor metrics and measurements against standards.
Regularly provide feedback and coaching to employees and where necessary or required to the Client.
Manage staffing decisions: recruitment, hiring, and terminations for the department.
Complete annual performance reviews and make salary recommendations.
Ensure that teams are working within budget from a revenue and cost perspective
Ensure client service meets corporate objectives and is provided on a proactive, timely basis
Support business development efforts, including client visits as required
Client onboarding/orientation
Provide expert advice to both internal and external customers
Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely
Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely
Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients
Actively seek out, develop and implement process improvement opportunities for the business

Requirements

6 years of related experience
Team management experience

Skills

Experienced in managing high shipment volumes
Extensive knowledge in Customs and regulatory requirements
Strong team leadership and ability to coach and grow team development skills
Strong leadership skills
Client Service orientation.
Ability to make decisions and recommendations within authorized limits prescribed.
Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
Analytical skills with problem solving ability

Location

HomeOffice New York
HomeOffice Florida
HomeOffice Georgia
HomeOffice Illinois
HomeOffice Michigan
HomeOffice Missouri
HomeOffice North Carolina
HomeOffice North Dakota
HomeOffice South Carolina
HomeOffice Tennessee
HomeOffice Texas
ND Pembina Warehouse - US005

Work Type

Full Time

Experience Level

6 years of related experience
Team management experience

Education Level

High School/GED or equivalent
Bachelors Degree or equivalent

Salary/Compensations

71,875-111,000 USD

Benefits

Incentive opportunities
Professional development
Competitive compensation
Comprehensive benefits

About the Company

Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
Learn how you can make an impact at Livingston.
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Equal Opportunity

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
Inclusiveness makes us stronger and better at what we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
Accommodations are available for applicants and employees with disabilities throughout the recruitment process.
If you require accommodations for interviews or other meetings, please advise when submitting your application.