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About the Role

This role leads dedicated operational and matter-management efforts for a high-volume litigation and Food + Beverage workstream, bringing structure and consistency to the intake-to-billing lifecycle. The specialist will serve as the operational lead, owning matter tracking, driving follow-up, identifying gaps, escalating issues, and designing repeatable processes to improve transparency, accountability, and client service.

Responsibilities

Lead the end-to-end operational workflow for a fast-paced, growing litigation workstream, including intake coordination, engagement letter execution, matter opening, matter-status management, and quality control.
Own and continuously improve the matter tracker, ensuring reliable visibility into key data points.
Lead engagement letter workflows by drafting, updating, organizing, tracking, and driving completion of approved forms.
Drive matter-opening readiness by identifying missing information, resolving intake gaps, and coordinating with stakeholders.
Serve as the operational point of accountability for pending time, tracking aging items, coordinating time transfers, and promoting consistent time-entry practices.
Lead billing coordination for the workstream by managing pre-bill review workflows, tracking billing deadlines, and surfacing bottlenecks.
Develop and circulate regular status reports, dashboards, reminders, and leadership updates.
Design, document, and implement standardized workflows, naming conventions, shared inbox practices, document organization structures, and repeatable processes.
Proactively identify opportunities to streamline, automate, or centralize recurring steps in various processes and lead implementation of improvements.
Influence and coordinate attorneys, legal assistants, and firm departments to resolve operational issues quickly.
Exercise independent judgment, discretion, prioritization, and strong follow-through in a fast-moving environment.
Demonstrate professionalism, poise, and appropriate assertiveness in stakeholder communications.

Requirements

5+ years of progressive experience in a law firm, legal department, professional services organization, or comparable client-service environment; law firm operations, practice management, legal assistant, billing, business intake, or client operations experience strongly preferred.
Experience with law firm intake, billing, document management, or reporting systems required.
Familiarity with project management principles and/or process improvement methodologies.
Demonstrated ability to lead complex operational workflows, create structure from ambiguity, and drive accountability across teams without direct supervisory authority.
Strong working knowledge of matter intake, engagement letter workflows, conflicts/business intake processes, billing coordination, WIP management, AR follow-up, and the importance of accurate client and matter data.
Proven experience building, maintaining, and improving trackers, reports, dashboards, templates, workflows, and repeatable operating processes.
Excellent written and verbal communication skills, with the ability to synthesize issues clearly, recommend practical solutions, escalate appropriately, and communicate with confidence.
High attention to detail and strong comfort working with spreadsheets, trackers, matter data, billing information, templates, and status reports.
Ability to build trust with busy attorneys by anticipating needs, setting priorities, bringing structure to complex workflows, and maintaining steady follow-through.
Proficiency with Microsoft Outlook, Excel, Word, Teams, PowerBI, and SharePoint required.
A proactive, process-oriented mindset with demonstrated interest in continuous improvement, workflow design, practical technology adoption, and scalable service delivery.

Skills

Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
PowerBI
SharePoint

Location

Seattle
Portland
San Francisco
Los Angeles

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor's Degree in business, legal studies, operations, or a related discipline, or an equivalent combination of education and relevant experience.

Salary/Compensations

$105,000 to $119,000 ($53.85 to $61.03 hourly) in Washington
$105,000 to $119,000 ($53.85 to $61.03 hourly) in Los Angeles
$119,000 to $135,000 ($61.03 to $69.23 hourly) in San Francisco

Benefits

Choice of health and vision insurance plans
2 paid volunteer days for qualifying community service work
Dental plan
Fertility and adoption benefit
Paid sabbatical after 13 years of service
Tuition reimbursement
Commuter benefits
Retirement contribution
Bonus
Health insurance with an optional HSA
Long term disability
Vision care
Telemedicine and virtual short term solution based counseling services
Life insurance
Healthcare and Dependent Care Flexible Spending Accounts
Subsidized backup care and caregiving resources
401(k)
Vacation
Sick time
11 paid holidays each year
Employee assistance program
Voluntary accident insurance
Voluntary life
Voluntary disability
Voluntary long term care
Pet insurance
Commuter and Transit programs

About the Company

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide.
We are relentlessly committed to client service and look for candidates who share that commitment.
At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion.
DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

Equal Opportunity

Davis Wright Tremaine LLP fosters a culture where all talented individuals—including those who are traditionally underrepresented in the legal profession—can have, and can see, paths to success.
Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.