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About the Role

Selected candidates will become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program. This role focuses on using a consultative sales process to meet customer financial needs, acquire new households, and deepen existing relationships. The Personal Banker I processes teller transactions and works as part of the platform staff, while being responsible and accountable for risk management and positive customer experience.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions.
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
Focus on cross-selling to existing customer base and engaging in outside sales activities as directed.
Establish close working relationships with assigned Business Partners, referring customers for timely and holistic financial solutions.
Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth.
Provide guidance to CSRs with respect to the sales and referral process.
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Act with confidence by answering customer questions and owning customer issues.
Maintain a position of trust and responsibility by keeping all business confidential.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Adhere to established policies and procedures while opening/servicing the full range of Retail products.
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
Participate in the opening/closing process of the Financial Center or Bank Mart as directed.
Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Requirements

College degree or work experience providing transferrable skills, or, combination of education and experience.
Experience in the financial industry preferred.
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

Sales
Customer Service
Financial Needs Assessment
Product Knowledge
Marketing Tools
Cross-selling
Referral
Communication
Risk Management
Ethical Behavior
Problem Solving

Location

Mount Clemens, Michigan

Work Type

Full-time
Onsite

Experience Level

Entry Level

Education Level

Associate's Degree
Bachelor's Degree

Benefits

Comprehensive benefits
Differentiated compensation offerings
Programs designed to support individual needs encompassing physical, financial, emotional and social well-being.

About the Company

Fifth Third Bank is committed to making banking better for its customers and communities.
We connect great people to great opportunities.
Fifth Third Bank, National Association has an engaged and inclusive culture.

Equal Opportunity

Fifth Third Bank promotes and ensures equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.